Urgent - IT Service Desk Engineer - L1 Support/ Data Centre/ Shift

Responsibilities:

• Provide excellent customer service by responding promptly to inquiries, resolving issues efficiently, and maintaining a positive attitude.

• Diagnose and resolve technical issues related to hardware, software, and network connectivity. (Level 1 support)

• Incident management in logging, tracking and escalating incidents in ticketing system, ensuring timely resolution and follow-up

• Identify and escalate complex issues that were not able to resolve at level 1, to next level support team when necessary

• Contribute and maintain a knowledge base of frequently asked questions and solutions.

• Vendor coordination for customer onsite support when necessary

• Adhere to data centre routine and security procedures

• Working in a rotating shift schedule to ensure 24x7 coverage
  

Requirements:

• ITE / Dipolma in any related IT discipline.

• Possess ITIL 4 certification CCNA certification is an advantage

• Experience with Cyber Security

• Experience with service desk ticketing systems or monitoring tools. Experience with cloud technologies