Urgent! Helpdesk Engineer (ITIL+AWS Proficient) $3050~$3750 @ Red Hill

Salary: $3,050 – $3,750 per month

Welcoming your meaningful journey experience to join under OPUS IT Dept, SG Information & Communications Technology (ICT) MNC Sector pacing, to contribute your invaluable asset skillset to the Eco structure backbone, sustaining a healthy society.

We are seeking a highly skilled Helpdesk Engineer who will be responsible for providing technical support to end-users regarding various hardware and software issues.

The ideal candidate should have excellent communication and problem-solving skills to maintain a high level of user satisfaction by providing timely and effective technical assistance.

See You Around & Thank You!

==========================================================================================

Job Opportunity - HELPDESK ENGINEER - 5 DAYS (GOVT PROJECT - CAT2/2A)
Our Client: Local SG MNC - IT Info. Comms. Tech - Local Based End Client) (Govt Defense)
Position: Helpdesk Engineer (Urgent! ASAP)

Basic Salary 1: $3000~$3700 Capped (Commensurate with Academic & Experience)
Additional Fixed Allowances: $50 (HP)

Mon - Fri: 9am~6pm
Location: Red Hill / Bukit Merah
Contract: 1 Year Renewable (Subject to Individual Performance)

==========================================================================================
Talent Competency
• Diploma in Computer Science/ IT/ Software Engineering (Minimum 1 Year Relevant Experience)
• Alternatively, Diploma in any field with Minimum 2 Years of IT Support Services.

• From O' Level to Higher Nitec Related Certs (Ample Hands-on IT + ITIL Proficiency - May Still Be Considerable)

• MUST HAVE Laptop Provisioning Experiences as below;

• Process of Preparing and Configuring a laptop for use within an organization, including installing software, applying security policies, and assigning it to a user.

• Candidate Profile with VIP IT Support Similar Job Experiences, Are Also Welcome & Encourage to Apply, Subject to Proficiency in Microsoft 365. (Eg: SharePoint/Intune/OneDrive/Troubleshooting M365/ ServiceNow)
• Above Average Good Proficiency Bilingual Communication & Presentation Skillset Self-Confidence Level (Spoken/Read/Written - From 7~10, Self-Guage)

• Advantages: Positive Vibe/Attitude & Cooperative Plays a Significant Factor from Initial Reach Up till Successful Job Placement.

• Strong Understanding of IT Service Management.

• Experience with Amazon Web Services (AWS) (3mths~12mths) (Must Have) (Ideally 5 out 10 as Best).
• Experience with Metrics Reporting and Helpdesk Data Analytics.

• ITIL Foundation Certification (Preferred Ideally Advantage)

=========================================================================================

JobScopes Duty Wise

• Troubleshooting & Resolving Technical Issues Related to Computer Systems, Software Applications & Network Connectivity.

• Creating, Managing & Resolving Helpdesk Tickets & Escalating Issues to Higher Levels of Support When Required.

• Maintaining Detailed Records of Support Requests, Troubleshooting Steps, Resolutions, & IT Inventory in Ticketing Systems or Knowledge Bases.

• Provide Technical Support & Guidance Via Phone, Email, or In-Person.

• Perform Simple Operations Tasks in Amazon Web Services. (E.G.: Expand EBS Volume Size, Resource Sharing, Reset MFA, etc.)

• Creating, Modifying, & Disabling User Accounts in Various Systems (E.G.: SharePoint, Email Systems, etc.)

===================================================================================

1. We regret that only shortlisted applicants will be notified.

2. We wish you all the best in your career search.

3. Nonetheless, we strongly encourage & welcome all IT related skillset resumes to match with our on-hands clients different new jobs opening from time to time.

4. Will reach up applied & selected profiles for general discussion first & may cross offer another “new or similar job openings, subject to match job fit competency level”. (Entry Openings from $2,300++ to High End Role $15,000+-)

5. Full cooperation is highly appreciated via goodwill throughout the process. Thank You for Reading. Cheers!!

===================================================================================

Agent: You Feng Yuan (Lennon)

Registration Number: R23115676

Recruitment Hub Asia Pte Ltd

EA License Number: 12C6135