Turkish Player Support Specialist (Non-voice) Telus

Workster is partnering with a leading European BPO to hire a enthusiastic Turkish-speaking Player Support Specialist for their growing Team, working from Sofia. You will be providing gaming support via email for a number of fantastic games – Clash Royal, HayDay, Clash of Clans, Boom Beach, Braw Stars.

Your Role

• Review user-generated back-office information to ensure compliance with established policies
• Take prompt and appropriate action on information that violates guidelines or poses risks
• Stay updated on internal policies to ensure accurate implementation
• Identify and analyse patterns to proactively address potential risks

Your Qualifications

• Fluent in Turkish (C1)
• B2 or higher English language skill
• Eligibility to work in Bulgaria (work permit, EU / Shengen citizenship)
• Knowledge of pop culture, global events, and culture of the market(s) you are serving
• High attention to detail
• Ability to defend decisions and provide context in thought process
• Ability to identify patterns in behaviour that can be leveraged for improved decision-making
• Strong organizational and time management skills to deal with shifting priorities and high volumes of work
• Experience investigating fraud, spam, or other types of inappropriate information is an asset

The Offer

• Fully paid training and very competitive base salary
• Stable job and career development opportunities
• Monday-Sunday from 07h-00h schedule, only 40h per week, 8h per day
• Private Health Insurance
• You are working for a worldwide leading company in a multicultural team
• Relocation package for candidates outside of Bulgaria