TSB | Relationship Manager | Grade C | Business Banking | Edinburgh/Flexible across key sites | 12 month FTC
Santander ·
- Category
- Management
IT STARTS HERE
Santander (www.santander.com) is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.
This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.
Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.
TSB is a key part of the Santander organisation. At TSB, we exist to help our customers make the most of their money, so that they can feel money confident every day.
When they feel more confident with their money, they can get more out of life. And put simply, that is what it’s all about.
THE DIFFERENCE YOU MAKE
TSB Business Banking are looking for a Relationship Manager to join our Direct Relationship Manager Team based in Edinburgh our key Head Office locations.
In this role, you'll play a key part in helping business customers feel confident about their finances and future growth. You'll build trusted relationships, provide tailored support and guidance, and help customers navigate a range of business banking needs while delivering excellent service and fair outcomes.
We're shaping the way we work through innovation, collaboration and a continued focus on delivering brilliant customer experiences. To succeed in this role, you will be responsible for:
• Building strong relationships with business customers, understanding their needs and delivering personalised support across a range of enquiries
• Taking ownership of customer needs, identifying solutions and helping businesses achieve their goals and ambitions
• Providing excellent service while balancing customer outcomes with regulatory, risk and policy requirements
• Working collaboratively with colleagues and specialist teams to ensure customers receive the right support at the right time
• Building your knowledge of business banking products, policies and processes to deliver confident and informed customer interactions
WHAT YOU'LL BRING
Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. We're enabling teams to go beyond by valuing who they are and empowering what they bring.
The following requirements represent the knowledge, skills and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Experience within Business Banking or supporting business customers, combined with a passion for delivering exceptional service
• Strong relationship-building and communication skills, with the ability to understand customer needs and create meaningful connections
• A collaborative mindset, working effectively with colleagues and specialist teams to achieve the best outcomes for customers
• The ability to learn and apply technical knowledge, policies and processes to make sound customer-focused decisions
• A proactive approach to continuous improvement, embracing TSB's purpose and behaviours while looking for better ways to support customers and colleagues
WE VALUE YOUR IMPACT
At TSB, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return.
We’ll pay you a base salary of £28,500 from day one, and an excellent benefits package which includes:
- Extra 9% of your salary (£2,565) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
- Variable Pay Award (5%/£1,425 on target) based on company performance.
- Fantastic company pension – TSB contributing up to 13%
- 26 days holidays (plus bank holidays)
- Private Healthcare
- Opportunities to grow your career within a global organisation
Ready to be recognised? It starts with you.
LOCAL COMPLIANCE
Inclusion matters at TSB. We want everyone to feel at home—whatever their background. Diverse teams help us deliver Money Confidence, for everyone, every day. Not sure you meet every requirement? If you tick some boxes and bring curiosity and openness, we’d love to hear from you.
We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates.
When applying, please consider the travel distance, time and cost to your chosen office location.
WHAT TO DO NEXT
If this sounds like a role you are interested in, then please apply.
If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through email. You can contact us at [email protected].