TSB | Channel Communications Assistant | Grade C | 12 month Secondment | Channel Support | Barnwood or Sunderland
Santander · Birmingham - TSB ·
- Category
- Support
IT STARTS HERE
Santander (www.santander.com) is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.
This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.
Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.
TSB is a key part of the Santander organisation. At TSB, we exist to help our customers make the most of their money, so that they can feel money confident every day.
When they feel more confident with their money, they can get more out of life. And put simply, that is what it’s all about.
THE DIFFERENCE YOU MAKE
The Operational Communications and Enablement (OCE) and Channel Support Team support change across TSB through stakeholder engagement and communications. We have an exciting opportunity for a talented and enthusiastic individual to join the team as a Channel Communication Assistant
The Channel Communications Assistant will collaborate across a wide stakeholder network to support timely and effective communications and be able to present these effectively, keeping the customer journey and experience at the heart of all you do. You will also contribute to maintaining the content and making improvements to our specialist knowledge business area hubs. You will report to, and provide support to the Operational Communications Manager
WHAT YOU’LL BRING
Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. We’re enabling teams to go beyond by valuing who they are and empowering what they bring.
The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Experience of operational internal & external colleague and customer banking channel processes.
- Knowledge of office 365 applications, in particular Excel, Outlook (including mailbox management) and SharePoint
- Ability to work as part of a team, making our collective strength count
- Excellent communication skills, both written and verbal
- Strong relationship management skills, be able to build and maintain effective stakeholder relationships
- Planning and organisational skills, with a great eye for detail
- Ability to maintain and update SharePoint hub pages.
- Capability in publishing straightforward operational communications and updates
- Familiar with operating within a control and governance aware environment.
WE VALUE YOUR IMPACT
At TSB, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return.
Ready to be recognised? It starts with you.
LOCAL COMPLIANCE
Inclusion matters at TSB. We want everyone to feel at home—whatever their background. Diverse teams help us deliver Money Confidence, for everyone, every day. Not sure you meet every requirement? If you tick some boxes and bring curiosity and openness, we’d love to hear from you. TSB is a Disability Confident Leader, if you meet the minimum criteria, we’ll ensure you’re considered.
We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates.
When applying, please consider the travel distance, time and cost to your chosen office location.
WHAT TO DO NEXT
If this sounds like a role you are interested in, then please apply.
If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through email. You can contact us at [email protected]