Transportation Manager, Big and Bulky

We are on the lookout for a Transportation Manager, Big and Bulky who shares our passion for Customer Obsession. In this hands-on, high-ownership role you will lead the final stage of delivery for oversized, heavy and large-format items such as furniture, appliances, mattresses and fitness equipment. You will manage fleet operators, team leads and sorters while driving results from both a P/L and merchant quality perspective.

Role Details:
Pay Rate/Salary: CAD$80k-$90k base
Location: Hybrid role based at our Downtown (John St) office.

Key Responsibilities:

• Own the end-to-end performance of the Big and Bulky last mile delivery network, including P/L, service levels and merchant quality
• Manage and develop fleet operators, team leads and sorters to deliver a consistent, high-quality delivery experience
• Oversee white-glove delivery and installation services, including one-person and two-person delivery teams
• Drive damage prevention through strong handling processes, training and specialized equipment
• Plan and optimize routing, capacity and resource allocation using our TMS to balance cost, efficiency and delivery quality
• Monitor key metrics and financial performance, and act on insights to improve margins and reduce cost per delivery
• Partner with merchants, account management and warehouse teams to resolve escalations and maintain industry-leading client experience
• Establish and improve processes, documentation and standard operating procedures across the Big and Bulky transportation operation
• Provide regular updates to stakeholders on performance, risks and progress against targets
• Act as an owner of the business, taking initiative to identify problems and drive outcomes independently

What We Are Looking For:

• Minimum of 5 years of experience in last mile delivery
• Experience managing fleet operators
• Proven experience managing team leads and sorters
• P/L experience, with the ability to drive outcomes from both a financial and merchant quality perspective
• Background in logistics or transportation
• Proficiency with TMS and routing tools, and strong working knowledge of Google Sheets
• Independent, results-oriented mindset with the ability to act like an owner
• Strong written & verbal communication skills, fluent in English

Why Join Us?

We offer a workplace where respect, diversity, and inclusion are the cornerstones of our culture. Our team members are encouraged to bring their authentic selves to work, contributing to our collective mission in their unique ways. Aside from an amazing culture, we also offer competitive salaries and a comprehensive benefits package including health, dental, and vision plans for you and your family. If you are eager to make a difference and contribute to a fast paced exciting environment, we would love to hear from you.

GoBolt is an equal-opportunity employer that recognizes the value and importance of a diverse workforce. GoBolt is committed to providing assistance during all phases of the employment cycle, including recruiting through to the end of the employment relationship. If you require accommodation because of injury, illness, or disability during any portion of GoBolt’s recruiting process, please let us know by contacting your recruiter's point of contact, and we will do everything we can to accommodate you.

At GoBolt, we value innovation and efficiency. We utilize AI-powered tools to assist in the screening and initial assessment of candidates for this position. This helps us focus on your skills and reduces bias. While AI helps us get started, your journey with us is guided by real people. Every final decision is made by a member of our team who values the unique perspective you bring.