Transitional Case Manager, Substance Use Disorder Service (SUDS)

Transitional Case Manager Addictions, Substance Use Disorder Service (SUDS)
Direct Service - (OPSEU)
Full-Time, Contract (Approximately 4 months)

This posting is the result of a current vacancy.
London, Ontario (London Zone)
- Application Deadline: October 20, 2026 -

We believe that everyone has the right to live with dignity, autonomy and independence in our community.

The Addiction Transitional Case Manager will perform duties and responsibilities consistent with providing a psychosocial model of care to assist in streamlining access to community addiction and mental health supports for individuals who are presenting to hospital services. This is a front-line, clinical position providing crisis intervention, brief addiction transitional case management, and system navigation related to substance use health. This position provides support and care pathways to community-based addiction and mental health services in a collaborative manner to reduce avoidable, unnecessary and repeat emergency department visits or admissions.

Staff will support the ATCM program as required and will receive referrals and support the SUDS program which consists of a multidisciplinary team. This team includes Nurse Practitioners, Physicians, Nurses, Orderlies, Clerks, Social Workers and Peer Harm Reduction Specialists from London Health Science Centre or other partnering agencies. The ATCM will work primarily within the emergency department supporting the SUDS team with the purpose of identifying and supporting patients with Substance Use Health concerns upon arrival at London Health Sciences Centre (LHSC).

Consider revitalizing your career and making a difference in your community by joining our team!

WHAT WE'RE OFFERING:

• What you'll be making - Starting rate for this role is $27.14 per hour (Level 1 – Direct Service), with a wage differential, based on regulation ($30.01 per hour for Level 1 – Direct Service, Regulated):
  • Successful candidates who are registered with one of the designated professional colleges (e.g. OCSWSSW, CNO, COTO, CRPO, CPSO, or CPO) will receive the wage differential for regulation
  • Successful external applicants will start at Level 1, with grid progression based on seniority up to Level 8 ($34.41 per hour for non-regulated, and $37.26 per hour for regulated); for internal applicants, grid level placement will occur as per the Collective Agreement
  • Premiums of $2.00 per hour will be applied for eligible Evening/Night (8:00pm – 7:00am) and Weekend Shifts.
• When you'll work - 70 hours biweekly; 2:00pm-10:00pm shifts, with a 1-hour unpaid meal break
• Your pension plan –Immediately eligible for optional enrolment in the Healthcare of Ontario Pension Plan (HOOPP)
• What your benefits will be – 9% in lieu of benefits

HOW YOU WILL BE MAKING A DIFFERENCE:

Primary Responsibilities

• Share in the provision of face-to-face Entry / First Contact / Intake Services as well as using virtual technology and clinical conferencing
• Provide a quick response to urgent situations as they arise
• Provide intervention and short-term support to individuals experiencing an addiction or mental health crisis
• Facilitate early linkage with internal programs and/or other agencies and/or supports i.e. family, neighbours etc. by communicating and coordinating relevant information and providing case management services until linkages are created
• Provide screening for addiction and mental health issues and assessment of appropriateness of service
• Provide addiction and mental health screening, referrals for psychiatric consultation, mental health supports and referrals to community resources
• Provide and facilitate referrals to addiction resources as appropriate
• Provide referrals to all appropriate social and health related services based on client wishes
• Offer harm reduction strategies as well as abstinence strategies based on client’s intentions and stated needs
• Provide discharge planning and support
• Deliver appropriate level of navigational support based on client capacity
• Share information about health and community/social services and link clients to same
• Provide assessment, treatment planning, referral, advocacy, preliminary case management, community treatment and education as appropriate to persons who have concerns about their own substance use or someone else’s. Counselling may be on an individual or group basis
• Facilitate community treatment groups as needed and appropriate
• Engage in advocacy and system transformation as appropriate
• Provide the above-mentioned clinical services at various points of access and other locations as designated and needed
• Manage and meet targets for a clinical caseload and maintain direct service requirements
• Manage indirect services and administrative duties
• Engage in community development, community awareness, education and outreach as designated and appropriate
• Maintain awareness of and adherence to agency policies and protocols
• Establish a caring and therapeutic relationship with clients; demonstrating trust, respect, and honesty
• Promote decisions/actions that are consistent with a culture that values client-centred care
• Demonstrate ability to deal effectively with sensitive issues with clients and families using a harm-reduction and trauma-informed approach

WHAT YOU'LL NEED TO APPLY:

Police Vulnerable Sector Check Requirements
Successful candidates must have a Police Vulnerable Sector Check completed in the last six months. Interested applicants who reside in the City of London and are in need of a Police Vulnerable Sector Check (PVSC) are encouraged to apply for one as soon as possible as PVSCs in the City of London are currently taking approximately 4 weeks to be processed and offers of employment cannot be made without receipt of a PVSC.

We require the following qualifications:

• College diploma or university degree in a mental health or addiction related field, e.g. BSW, MSW, post-graduate diploma in addictions or equivalent (primary proof of credentials will be required during the hiring process i.e. original degree/diploma or official transcript)
• Valid Driver’s License: minimum G2 class required
• Access to a vehicle required for personal transportation
• Current, satisfactory Police Vulnerable Sector Check (PVSC)
• Demonstrated ability to attend work regularly

We prefer the following qualifications:

• First Aid & CPR certification
• Nonviolent Crisis Intervention & ASIST training
• Training to administer Naloxone
• Clinical work experience ideally in substance use assessment and treatment including intake services, referral and treatment planning
• Experience working with community and health care organizations and leveraging community resources to coordinate healthcare and support services
• Experience in crisis intervention/management and crisis resolution
• Experience conducting complex assessments and treatment plans (including safety plans)
• Bilingual in both official languages, preferred; Une préférence sera accordée aux personnes possédant des compétences dans les deux langues officielles du Canada

INTERNAL APPLICANTS: To be considered as an internal applicant, current staff members are reminded to apply using their @cmhatv.ca or @slwar.ca email address.

Get your application in by – October 20, 2026

Our recruitment process allows us to learn about your previous work experience, your qualifications and your commitment to fulfilling our vision. While we appreciate the interest of all applicants, only those individuals being considered for a position will be personally contacted by someone from the interview team.

We welcome and encourage applications from all members of our community including persons of any gender, gender identity, gender expression, or sexual orientation, persons with disabilities, Indigenous persons, and members of visible minorities. If you require accommodations related to a disability at any point during the recruitment process, please contact [email protected]

Legal Notifications:

• For legal purposes our full business name is: Canadian Mental Health Association Thames Valley Addiction and Mental Health Services
• Artificial Intelligence is not currently employed in our recruitment processes