Transformation Solution Consultant

Transformation Solution Consultants design and implement business transformation solutions for clients. Responsibilities include developing transformation strategies, managing client engagements, and analyzing business processes. You will work with stakeholders to address transformation challenges and drive successful outcomes. Strong experience in consulting and problem-solving skills are required.

The Senior Manager will lead strategic transformation, process excellence, and digital operations initiatives across UK P&C Insurance operations. The role is responsible for driving Lean Six Sigma-led improvements, identifying automation opportunities, and delivering large-scale process transformation programs that enhance productivity, quality, customer experience, and operational efficiency. Working closely with client stakeholders and business leaders, the individual will define transformation roadmaps, establish governance frameworks, and ensure sustained realization of business benefits.

The role requires strong expertise in UK P&C Insurance operations, operational excellence methodologies, and non-AI automation technologies such as RPA, Python, VBA, AutoHotkey, and workflow automation platforms. The Senior Manager will manage multiple client engagements, lead cross-functional transformation teams, mentor process excellence practitioners, and act as a trusted advisor to clients by providing innovative solutions that drive measurable operational and financial outcomes.

• Lean Six Sigma Green Belt/Black Belt certification.
• Experience with non-AI automation technologies such as RPA (UiPath, Automation Anywhere, Blue Prism), Python, VBA, AutoHotkey, and Power Automate.
• Exposure to Process Mining, Workflow Automation, and OCR platforms.
• Experience in consulting, operational excellence, or transformation roles within insurance or insurance BPO organizations.
• Strong analytical, stakeholder management, change management, and problem-solving skills.
• Experience driving productivity, quality, cost optimization, and digital transformation programs across multiple client portfolios.