Training & QA Specialist

About the Job:

The Campaign Training Specialist supports Training and Operations to ensure campaign readiness, performance alignment, and continuous improvement. This hands-on role requires active involvement in Quality Assurance (QA), operations support, and campaign ownership.

You will report to the Operations Manager / Senior Operations Manager and handle assigned campaigns end-to-end from a training and quality perspective.

What You'll Do:

• Deliver onboarding, upskilling, cross-training, and refresher sessions aligned with operational KPIs.
• Identify training needs and performance gaps using QA results, operational data, and stakeholder feedback.
• Develop and maintain training materials, manuals, job aids, and knowledge bases per campaign.
• Assist with QA calibration and monitoring to identify training gaps and provide actionable recommendations.
• Support Operations by addressing performance trends, risks, and quality issues.
• Collaborate with Operations Managers, Team Leads, SMEs, and clients to ensure campaign success.
• Track training effectiveness and follow up on improvement plans.
• Manage multiple campaigns efficiently while adapting to changes and updates.

What You'll Bring:

• 2+ years of training experience in BPO/outsourcing.
• Experience in Quality Assurance and performance evaluation.
• Medical Billing experience is a plus!
• Strong understanding of operations and end-to-end campaign workflows.
• Strong facilitation, communication, and presentation skills.
• Proficiency in MS Office (Outlook, Word, PowerPoint, Excel).
• Ability to manage multiple campaigns and priorities effectively.
• Strong collaboration skills with Operations and cross-functional teams.
• Detail-oriented, organized, and data-driven.
• Demonstrates initiative, ownership, and continuous improvement mindset.
• Positive attitude and strong interpersonal skills.
• Familiarity with interactive and adult learning methodologies.

What we have to offer:

• A company culture based on our purpose to bring out the untapped potential, creativity, and success in people, partnerships, and brands.
• A culture built on the mission to develop high-functioning teams by providing an environment of constructive support and inspiration where people grow personally and professionally
• A market competitive total compensation/rewards package including:

• • Day 1 HMO
  • Competitive pay including incentives and generous allowances
  • Payment of all statutory government benefits
  • 25 days of annual paid leave some days are convertible to cash
  • 13th month pay
  • Onsite medical support
  • Employee Engagement Events
  • Employee Referral Program
  • Skills, training for personal and professional development

A million possibilities are waiting to be ignited. Click "Apply Now"!