TRAINING MANAGER

Key Responsibilities:

• Design & Deliver Training Programs:
  
  Develop and implement comprehensive training modules covering product knowledge, mobile device technology, customer service, and sales techniques tailored to the mobile retail industry.
  

• Soft Skills Development:
  
  Conduct workshops focused on communication, problem-solving, negotiation, and customer relationship management to build well-rounded sales professionals.
  

• Field Coaching & Store Visits:
  
  Conduct regular in-store training and coaching sessions to observe, guide, and support sales agents in real-time scenarios.
  

• Training Needs Analysis:
  
  Identify skill gaps through performance data, feedback, and field observations. Customize training content to address specific needs
  

• Product & Accessory Knowledge:
  
  Ensure agents stay updated with the latest in mobile devices, accessories, and tech trends; simplify complex product info into practical selling points.
  

• Collaboration:
  
  Work closely with sales leadership, OEM partners, and Airtel retail operations to align training objectives with business goals.
  

• Monitoring & Reporting:
  Track training effectiveness through assessments, feedback, and sales performance metrics. Provide regular reports and recommendations for improvement.
  

Requirements

Qualifications & Skills:

• Bachelor’s degree in Business, Marketing, Education, or a related field.
  
• 3–5 years of experience in training delivery, preferably in telecom, consumer electronics, or retail.
  
• Good understanding of mobile phones, accessories, and retail selling dynamics.
  
• Strong presentation and facilitation skills with the ability to inspire and energize learners.
  
• Excellent interpersonal and communication skills.
  
• Self-driven, enthusiastic, and passionate about talent development and sales success.
  

Benefits

• Opportunity to be part of a growing retail company and telecom industry.
  
• Professional development and growth opportunities.
  
• Competitive salary​