Training Manager

The Training Manager leads the organization's training and leadership development strategies to build a high-performing workforce across all company locations. This role designs, implements, and continuously improves programs that support employee growth, leadership effectiveness, and operational excellence.

This is a highly visible, hands-on leadership position that balances strategic planning with execution. The Training Manager develops learning systems, partners with operations leaders to strengthen workforce capability, and regularly works alongside store teams to ensure training programs are effectively implemented.

The successful candidate is an innovative, people-focused leader who develops future leaders and builds consistent talent practices that improve retention, employee engagement, and long-term organizational success.

Leadership & Team Management

• Build and mentor a store-level training team.
• Establish clear expectations, provide coaching, and foster a collaborative, high-performance team culture.
• Partner with Operations leadership to ensure training initiatives align with business objectives.
• Monitor key performance indicators and implement improvements to increase onboarding, training, and retention effectiveness.

Learning & Development

• Design, document, and continuously improve training programs for store-level team members, supervisors, and managers.
• Develop manuals, digital learning, assessments, and job aids.
• Deliver engaging classroom and in-store training to diverse audiences.
• Conduct needs assessments through interviews, surveys, focus groups, and performance data to identify skill gaps and development opportunities.
• Measure the effectiveness, retention, and sustainability of training programs and adjust content or delivery methods as needed.
• Coordinate training schedules, materials, and resources while maintaining systems to track onboarding and training completion.
• Stay informed on emerging learning technologies, trends, and best practices in workforce development.
• Introduce innovative approaches to enhance onboarding, learning experiences, and knowledge retention.

Leadership Development

• Design and implement leadership pathways for store positions.
• Coach leaders using a balanced approach that combines approachability with clear expectations and accountability.
• Identify high-potential employees and support succession planning.
• Monitor the progress of employees in new roles (new hires or promotions) and identify coaching or training opportunities.
• Conduct follow-up evaluations and one-on-one development conversations to support growth and performance.

Operational Partnership

• Work closely with Operations leadership and store teams, maintaining strong working relationships built on trust and mutual respect
• Adapt programs to changing operational needs while keeping communication clear and constructive.
• Support stores during new hires, leadership transitions, and performance recovery with a calm, confident, and approachable presence.

Work Environment

This position combines strategic planning with hands-on execution. Success requires equal comfort developing training systems in the office and implementing them in store environments.

Because the company operates 24 hours a day, 7 days a week, 365 days a year, schedule flexibility, including occasional evenings, early mornings, weekends, and holidays, is required. This role is not remote and is not strictly administrative.