Trainee Service technicians
Dhanush Mepcentre · Hyderabad, India ·
- Seniority
- Intern
- Employment
- Contract
- Category
- Skilled trades
JOB DESCRIPTION – Service Engineer
1. Job Safety Assessment report for every event and report the unsafe condition to the customer
and send Near hit report with photographs to dealer safety manager.
2. Gather customer feedback and address any additional concerns or questions they may have
regarding the service.
3. Need to update on new Cummins Product to customer.
4. Identify required parts for repairs and generate leads, while creating EFSR before customer
signoff,
5. Collaborate with service advisors, other technicians, and support staff to ensure smooth service
operations and effective problem-solving.
6. Ensure "Calling to Service advisor after work completion before leaving from customer site for
collecting customer feedback by Service advisor".
7. Responsible for dealer total service support
8. Awareness on Campaign / Temporary Repair Practice / Field Flash / Field Alert / Service Part
Topics & upgradation on new product training like CEV BSIV, CPCB IV+ after internal trainings
Qualifications and Competencies : B.Tech / Dip / ITI: Automobile / Mechanical / Electrical :
Technical Expertise: In-depth knowledge of the equipment and their components is crucial for
diagnosis and resolving technical issues.
Problem-Solving Abilities: The ability to identify and troubleshoot mechanical and electrical
problems in equipment and implement effective solutions.
Customer Service: A customer-centric approach is essential to provide excellent service to
customers, address their concerns, and ensure customer satisfaction. Communication Skills:
Should know English verbal & written communication as well regional language + Effective
communication with customers, the service team, and other stakeholders is vital for conveying
technical information clearly and professionally.
Time Management: Efficiently managing service appointments and repair tasks to meet customer
expectations and minimize downtime.
Diagnostic Tools and Equipment: Accurately diagnose and fix issues. Safety and Compliance:
Ensuring adherence to safety protocols and regulatory standards during service and repair work.
Continuous Learning: Keeping up to date with the latest advancement in equipment technology
and attending training programs to enhance technical skills. Digital Literacy: Should be
comfortable using CRM software,