TMS/School Program Manager

Works collaboratively with the BH leadership team to provide operational oversight for the school counseling and Transcranial Magnetic Stimulation (TMS) therapy program while carrying a part-time clinical caseload. Driving program growth and identifying strategic investment opportunities are also a main focus of the position which will require collaboration with the marketing department to expand these service lines. The TMS/School programs manager will work on establishing and maintaining efficient workflows that promote growth and efficiency. In the clinical role, they will be providing counseling therapy, crisis intervention, and/or case management services in the clinic are general expectations in this role.

Major responsibilities:
School program
Coordinate marketing activities to establish connections and relationships with area schools for potential contracting.
Actively communicate with school clinicians and school personnel to identify and resolve problems and concerns.
Maintain active communication with current school contacts to promote additional growth from current schools.
Troubleshooting the referral process from schools. This is particularly challenging with new schools.
Coordinating the transition through school vacations with regards to clinic case assignments.
Clinicians schedule oversite to ensure productivity goals are reached.
Identify and optimize workflows between the organization and the schools.

TMS program
Establish authorization request guidelines that facilitate expeditious authorization procurement.
Review PHQ9 scores within the organization to identify potential clients.
Collaborate with marketing to continue to raise visibility of the TMS program.
Oversee the scheduling process of TMS patients in order to assure that the TMS schedule is filled.
Formalize a workflow for the TMS program that facilitates efficiency and expediency.

Clinical responsibilities:
Provides culturally-competent, excellent quality care to community health center patients
Provides counseling, therapy, and/or psychotherapy to clients and families as appropriate to the position; prepares treatment plans, discharge plans, and follow-up care programs; provides therapeutic crisis intervention and urgent services as required.Collects data about patients through interview, case history, psychological tests, and/or observational techniques; evaluates data to identify causes of problems and to determine proper therapeutic approach or referral to other specialists.
Consults with mental health and medical staffs, as appropriate, in the performance of therapeutic and/or casework; refers clients to appropriate service agencies as required.
Provides and/or arranges for therapeutic interventions as appropriate for patients or clients in a crisis condition and for those with serious Mental Health/Substance Abuse problems.
Refers clients to appropriate social service agencies for financial assistance and other required services
Follows up to determine reliability of treatment used; changes method and degree of therapy when indicated.
Establishes and maintains case files, referrals, and other related documents for the treatment of clients; prepares related documentation for civil commitment hearings or other legal proceedings; keeps abreast of patient data to ensure appropriate treatment and care are delivered.
Consults with other legal and treatment agencies and individuals in relation to patient/client records, rights, and responsibilities.
Provides clinical supervision to lower-level therapists and/or mental health counseling trainees/interns, as appropriate, and/or consulting services to other patient care professionals.
May provide formal teaching, consultation, and in-service training to relevant professionals in immediate and proper handling of and/or referral of a variety of matters.
Actively participates in the CHC, Inc quality assurance program.
Demonstrate understanding and commitment of the health center mission.
Demonstrate understanding and commitment to the established CHC Values and Standards.
Follows established departmental policies, procedures, and objectives, continuous quality improvement objectives, and safety, environmental, and/or infection control standards.
Ability to work both independently and in a team.
Performs miscellaneous job-related duties as required.
For those providing services to clients 21 years of age or younger, a CANS certification is mandatory.
Completes necessary clinical documentation accurately and professionally within 72 hours of the session occurring.

Benefits:

• 401k
• Generous vacation and personal time for eligible employees
• Sick time
• Medical, dental, and vision insurance
• 100% paid Life insurance/AD&D
• 100% paid Long-Term Disability
• Employee Assistance Program (EAP)
• Discounts on travel and entertainment!
• Discounts on cell phone service, computer purchases, and more!
• College Tuition Rewards/CMEs
• Company Events & Activities (Annual cookout and holiday party, health and wellness events,” Lunch & Learns”, team building, and more!)
• Employee Assistance Program (EAP)
• EyeMed Vision Care Program
• Accident & Cancer Insurance
• Educational development reimbursement
• Discounts on - gym membership, travel & entertainment tickets, electronics, and more!

Minimum Qualifications:

Masters degree, or equivalent, in mental health counseling, or clinical/counseling psychology and Massachusetts licensure as a LMHC/LICSW.
Ability to make administrative/procedural decisions and judgments.
Proficiency with use of computer (Microsoft Office) as communication and data management tool.
Ability to observe, assess, and record symptoms, reactions, and progress.
Knowledge and understanding of mental health counseling principles, methods, procedures, and
standards.
Ability to actively identify problems and generate solutions in a persistent and deliberate fashion.
Interviewing and psychological/developmental evaluation skills.
Skill in preparing and maintaining patient records.
Knowledge of clinical operations and procedures.
Knowledge of community mental health resources and willingness to reach out to existing resources.
Ability to maintain emotional stability to cope with human suffering, emergencies, and other stresses.
Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
Knowledge of crisis intervention techniques.
Ability to evaluate the progress of therapeutic programs and to make individual modifications.
Ability to create, compose, and edit written materials.
Knowledge of the principles and methods of social and vocational rehabilitation as they relate to mental health clinical practices.
Knowledge of legal and ethical issues related to patients' rights.
Ability to lead and train staff and/or students.
Demonstrated clinical, organizational, and project management skills
Demonstrated ability to work independently

Environmental Working Conditions: The environment is a normal office environment of a busy Community Health Center. Physical and Mental Requirements:
The physical and mental demands are representative of those that must be met by an employee to successfully perform the essential duties of this job with or without a reasonable accommodation.

Supervision Exercised: Assistant Director of Behavioral Health, Operations Manager, Trainees, and clinical staff

Environmental Working Conditions: Normal office environment of a busy Community Health Center and Behavioral Health Department
Travel: Travel between CHC sites may be required.