Tim Hortons Baker/Team Member

Job Summary:

The Production Team Member is responsible for the preparation and monitoring of products to support the Exceptional Guest Experience through the delivery of quality products and service.

Job Requirements:

• Create a clean, welcoming environment and maintain a professional appearance.
• Deliver friendly, attentive guest service and follow S.E.T. Principles (Smile, Eye Contact, Thank You).
• Prepare and serve products accurately while maintaining quality, freshness, and presentation standards.
• Maintain proper product quantities, shelf life, and inventory levels while minimizing food waste.
• Support speed-of-service goals by working efficiently and assisting guests across restaurant areas as needed.
• Address guest concerns promptly and professionally through effective service recovery.
• Follow all food safety, sanitation, cleaning, and operational procedures.
• Monitor and record product, refrigerator, and freezer temperatures as required.
• Keep work areas clean, organized, stocked, and ready for busy periods.
• Follow all company policies, procedures, and health and safety requirements, including proper use of PPE.
• Report workplace injuries, incidents, unsafe conditions, and equipment concerns to management.

About You:

• Previous experience in a restaurant, food service, or customer service environment is an asset.
• Strong customer service and communication skills with a friendly and positive attitude.
• Ability to work efficiently in a fast-paced environment while maintaining accuracy and quality.
• Strong attention to cleanliness, food safety, and product quality standards.
• Ability to follow established procedures, policies, and health and safety guidelines.
• Comfortable working independently and as part of a team.
• Reliable, punctual, and able to maintain a professional appearance.
• Ability to stand for extended periods and perform routine physical tasks associated with restaurant operations.
• Food Handler Certification is an asset.

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