Tier 3 Senior Network Engineer, End User Support

Title: Tier 3 Network Engineer

**Remote position. Must be eligible to work in the United States.

About the Role

This is a senior-level Network Engineer role focused on leading complex client implementations and resolving advanced network issues that require deep technical judgment. You’ll split your time between planned project delivery and escalations, working across enterprise environments with a high degree of technical ownership, careful documentation, and clear communication with both clients and internal teams.

Core Responsibilities

• Lead technical delivery for enterprise network projects, including SD-WAN deployments, firewall migrations, switching upgrades, wireless implementations, and network redesigns
• Troubleshoot advanced network issues across client environments, using a broad view of the full network stack to identify root causes and restore stability
• Partner with project managers on scope, timelines, and execution planning while serving as the technical lead on implementation work
• Collaborate with other technicians on escalated support requests and contribute expertise when issues extend beyond initial triage
• Document resolutions, maintain accurate technical records, and create knowledge base articles that support repeatable service delivery
• Communicate technical findings, risks, and recommendations clearly to clients and non-technical stakeholders
• Mentor Tier 1 and Tier 2 engineers by providing guidance on troubleshooting, technical decisions, and best practices
• Track time, project activity, ticket updates, and client work consistently through ConnectWise
• Participate in ongoing certification training to expand technical capability across relevant network platforms