Tier 2 - IT Engineer - Platinum
wavenet · Birmingham, West Midlands ·
- Category
- Software engineering
A second-line IT engineer at Wavenet providing advanced remote and onsite support for end users across Microsoft 365, Azure, Windows, macOS and mobile devices, acting as the escalation point for Tier 1 and owning complex incidents through to resolution. Core stack includes Exchange Online, Teams, SharePoint, OneDrive, Entra ID, Intune and Autopilot.
Job Description Provide advanced remote and onsite technical support for end users across Microsoft 365, Azure, Windows, macOS, mobile devices, and business applications. Act as the primary escalation point for Tier 1 Engineers, owning complex incidents through to resolution. Troubleshoot and resolve issues relating to Microsoft 365, Exchange Online, Teams, SharePoint, OneDrive, Entra ID (Azure AD), and Intune. Administer Microsoft Intune, Autopilot, device compliance policies, application depl…