THE DUCHESS - Head Hostess

The Venue

The Duchess Amsterdam is a stylish and sophisticated restaurant located in the heart of the city. THE DUCHESS opened in June 2015 in Amsterdam’s historical KAS Bank building and was awarded a Michelin star in 2018. We depend on the enthusiasm, drive, and dedication of our employees to succeed. Join us in setting new standards for modern hospitality.

The Job

For THE DUCHESS in Amsterdam, we are looking for a Head Hostess, who is comfortable in a fast-paced, downtown environment. You will take the hostess team to the next level & set the tone for the evening and future for all our guests.

This position is service oriented and extremely outgoing. You will invite guests into the restaurant, inform guests about our dining options and lead them through the ideal options for them, and provide a “wow” experience for guests who may visit us for the first time.

The role of a Head Hostess is essential in creating an unforgettable experience for all the guests of THE DUCHESS. You will provide our guests with a warm and sincere greeting and to ensure any of their special requirements are carefully communicated to the rest of the THE DUCHESS team.

Our Head Hostess is also leading the hostess team in a motivational atmosphere and has a complete knowledge of F&B service techniques, all menus, drinks lists and specialties offered in THE DUCHESS and served to the correct standards, to pass on. You lead by example and make sure your team is always spot on.

Video of our brand: THE ENTOURAGE GROUP VIDEO

Responsibilities

• A warm and welcoming delivery while processing our valued reserved and walk-in guests

• Excellent customer service skills in person and over the phone

• Positive attitude and aim to provide communication skills

• Maintain relationships with concierges all over Amsterdam

• Setting up events & executing them

• Organizing trainings for your team

• Capable of doing interviews and appraisals

• Contribute your part to the management team

• Final responsibility of all bookings, reservations, complaints & VIPS

• Maintain a clean reception and working area

• Cater to guests who require extra attention (e.g. children, elderly)

Requirements

• Previous work experience as a hostess or team leader within the hospitality industry

• Fluent speaking and writing in English

• Excellent customer service skills in person, in writing and in speaking

• Availability to work in shifts as needed

• Flexible availability on nights and weekends

• Good physical condition to walk and stand during an entire shifts

• Previous experience working in a large city is an advantage

• Fine dining experience is preferred

• You live in Amsterdam (or nearby)

  Benefits

• In-house training

• Annual in-house experience within the Sircle Collection hotels

• Hotel staff discounts within the Sircle Collection hotels

• 25% staff discount throughout THE ENTOURAGE GROUP restaurants

• 10% retail discount at XBANK

• Collective discount at Business Fitness Netherlands

• Free bootcamp every Monday & Wednesday afternoon

• Refer a friend bonus

• Paid moving day

• Birthday paid off

• Free lifestyle coaching

Interested?

Please apply with your CV, motivation and picture!

THE DUCHESS is a member of The Entourage Group. THE ENTOURAGE GROUP is an unexampled hospitality imperium, creating and building internationally acclaimed concepts. The brainchild of creative entrepreneur Yossi Eliyahoo ‘Hospitality Entrepreneur of 2015’, THE ENTOURAGE GROUP’s story began in Amsterdam in 2008 with the launch of MOMO, a sophisticated Asian-fusion restaurant, bar and lounge that immediately established itself as the go-to venue for local and international tastemakers. The success story continued with the creation of A-list favorites such as IZAKAYA, THE BUTCHER, THE BUTCHER Social Club, SHIRKHAN, Toni Loco, THE DUCHESS, and MR PORTER STEAKHOUSE.