Testing Technician (as-needed) - Department Of Human Resources (1227)

Every City and County of San Francisco department has permanent employees who have gone through a Civil Service Exam Process to uphold our merit-based hiring system. Many of those exams are proctored by Testing Technicians. Our Human Resources Analysts rely on Testing Technicians to assist with running the selection procedures in a consistent and efficient manner.

The Testing Technicians are responsible for technical, clerical, and administrative duties in exam administration.

1. Administers written and performance tests in traditional or computerized testing environments, including but not limited to: preparing test materials and arranging facilities prior to exams, distributing test materials, providing instructions to administer tests, and answering general questions.

2. Maintains security of the test materials before the exam, prevents candidates from taking test materials, and gathers and accounts for all test materials after the exam. Directs proctors in securing test materials and environment. Checks and packages examination materials, and ensures that they are returned to designated areas.

3. Requests and inspects identification cards to ascertain that only authorized persons are admitted to tests; and directs and seats candidates in proper places.

4. Monitors the examination area to ensure that candidates are following test instructions, to provide necessary pencils/tools to enable them to complete tests, and to prevent cheating by other candidates or by using references not allowed; instructs proctors in their assignments; maintains order in the exam room; and keeps track of the time.

5. Reports and documents unusual incidents that occurred during the examination.

6. Performs scoring, prepares score sheets for scanning, and enters information into the computerized database.

7. Assists in the training, monitoring, and evaluation of proctors such as student workers and personnel staff.

8. Responds to inquiries from various individuals such as faculty, staff, students, candidates, and the general public.

9. Performs clerical functions to assist in preparing for, administering, and scoring examinations, preparing eligible lists and notifying candidates of exam processes and results.

10. Performs related duties and responsibilities as assigned.

Nature of Work - this position may entail:

• Lifting of testing materials up to 40 pounds.
• Standing and/or walking around for up to 3 hours at a time.
• Being available nights and/or weekends.

We're looking for someone who:

• Has five stars in customer service - You may be one of the first representatives of the City and County of San Francisco that candidates meet. It is important that they can rely on you to provide a friendly and consistent experience during their examinations.
• Is an exceptional communicator - You will be providing instructions and directions, so it is important that you are giving candidates accurate and clear information.
• Notices the little things - Consistency, accuracy, and documentation are paramount in administering civil service examinations. Errors in exam administration can be burdensome.
• Is punctual - It isn't just about showing up, it's about showing up on time!

A few reasons you might love this job:

• This is a great opportunity for individuals who are not looking for full-time work and have flexibility in their schedules.
• You may work with several different departments and interact with a diverse array of candidates.
• There is variety in the work and types of exams that you will proctor.

Education and Experience:

• One year of verifiable clerical experience; OR
• One year of verifiable customer service experience; OR
• 30 semester units of coursework from an accredited college or university; OR
• An equivalent combination of training, experience or education.

Note: Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process.

Desirable Qualifications:
The stated desirable qualifications may be considered at the end of the selection process when candidates are referred for hiring.

• Excellent oral and written communication skills.
• Knowledge of computers, scanners, projectors, digital recorders, MP3 players, etc.
• Ability to deal tactfully and effectively with a large and diverse group of people.
• Ability to speak in front of a large group of people (up to 250).

Verification:

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About The Hiring Process
• Conviction History
• Employee Benefits Overview
• Equal Employment Opportunity
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Right to Work
• Copies of Application Documents
• Diversity Statement
• Seniority Credit in Promotional Exams

HOW TO APPLY

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit and begin the application process.

• Select the “I’m Interested” button and follow instructions on the screen.

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

If you have any questions regarding this recruitment or application process, please contact [email protected]

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.