Testing Operations Coordinator

Duties and responsibilities

Testing Program Management:

• Write-up and send testing assignments to established testing groups, ensuring all testing locations are available.

• Manage the schedule of upcoming tests and test store availability.

• Coordinate ingredients for test stores to use.

• Create and assign tasks for testing stores.

• Work in the test kitchen baking desserts for internal taste tests as needed.

Surveys, Reporting & Data Collection:

• Create, distribute and monitor weekly surveys for current and upcoming test desserts.

• Gather and report on all surveys in the form of organized feedback, photos, and videos.

• Create and organize targeted variations of weekly reports on each test product.

Store Communication, Support & Onboarding:

• Approve tested products weekly with stores and provide feedback if not approved.

• Communicate regularly with testing stores.

• Monitor store activity, audit and record activity, and reach out when a lack of activity is noticed.

• Onboard new test stores, including sending physical assets for the program.

• Use troubleshooting techniques to help stores in need of assistance during testing.

• Conduct quarterly 1:1s with all test stores

Assets, Reviews & Store Feedback:

• Edit, audit, and upload instructional recipe videos.

• Create, audit, and distribute weekly support assets for test desserts.

• Provide weekly performance reports back to test stores regarding how the previous dessert performed.

• Reward points to customers for participating in a test.

• Assist the Director of Menu Operations with all other tasks as needed. Job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee.

Qualifications