Testing Manager

The Testing Manager will work with the Testing and Training Program Director to oversee evaluations of equipment, services, or programs for public sector entities. The Testing Manager will evaluate equipment, services, or programs to ensure top quality, including compliance with accessibility standards. They use a range of tools and techniques to identify any issues, defects, or areas that need improvement. They also work closely with other team members to develop testing strategies and plans that are aligned with the overall objectives of the organization. Additionally, the Testing Manager is responsible for producing detailed reports and documentation that outline the findings of the overall assessments or evaluations. These reports are used to inform decision-making processes and to provide recommendations for improvements or changes to equipment, services, or programs.

This position requires residency in the State of California. Relocation assistance is currently unavailable.

Essential Functions

• Oversee evaluations of equipment, services, or programs for public sector entities for improvement and modernization
• Manage staff assigned to perform testing and assessment of products, equipment, services, or programs
• Ensure accessibility compliance and usability, including conformance with WCAG 2.1 guidelines and Section 508 standards
• Oversee manual usability testing, engaging participants skilled in assistive technologies. (e.g. screen readers, speech recognition, magnifiers, web and mobile devices and applications)
• Lead and coordinate accessibility testing efforts and integrate accessibility into testing strategies
• Contract and manage strong working relationships with clients and key stakeholders
• Supervise testers by coaching, setting expectations, and building aligned goals
• Communicate and explain new directives, policies, or procedures to testers
• Project a positive image of the organization
• Serve as the main point of contact for internal and external partners contributing to testing and evaluation
• Provide reporting on testing activities, accessibility findings, statistics, and quality assurance data
• Use IT tools including Microsoft Office 365, SharePoint, Zoom, Slack, and various LMS platforms
• Other duties as assigned