Temporary Care Coordinator Specialist - Recovery Services

Company Overview:

211 LA is an innovative, progressive leader in the fields of Information and Referral Services and effective care coordination delivery. We are dedicated to maintaining an inclusive workspace that prioritizes professional development and creative thinking. Our organization is proud to offer a collaborative atmosphere where team members are supported in their growth and can actively participate in our collective achievements.

Position: Temporary Care Coordinator Specialist

Reports To: Program Manager

Department: Integrated Care

Key Responsibilities and Duties:

The role involves delivering critical care coordination to individuals directed to specific specialized programs. Key duties include evaluating client needs, identifying suitable human service initiatives and community assets through CareSuite, and facilitating referrals to service providers. The specialist is also tasked with providing program-specific follow-up, engaging with partner organizations to clarify 211 services, and monitoring diverse project results to ensure client needs are met.

• Deliver comprehensive assessments and safety planning for individuals at-risk of or impacted by local disasters.
• Provide referrals and advocacy for clients as needed.
• Participate in case conferencing with partner agencies to coordinate care, prevent duplication of services, and support smooth transitions between providers.
• Follow up with clients and referral organizations to determine if each client has accessed services.
• Maintain record of all interactions with clients and their care team (other social service providers, family supports, and medical providers, etc.) in CareSuite.
• Serve as a liaison between 211 LA County and other partnering agencies as needed.
• Travel as needed to achieve Agency objectives; work evenings, weekends, and/or holidays may be required.
• Be available for an undetermined schedule to respond to county emergency response in the event of an unforeseen emergency or disaster.
• Perform special assignments and other duties as assigned and according to established Agency mission and values.