Technology Support Officer

Salary: $71,570.72 – $73,823.36 per year

About Us

Legacy is an iconic Australian charity dedicated to supporting veterans' families. For over a century, Legacy has provided social, financial and emotional support to the 30,000 partners, children and dependants of veterans who have lost their lives or health as a result of their service to our country. Through the commitment of our volunteers, Legacy Sydney continues to make a meaningful difference in the lives of veteran families throughout the Sydney region.

About the Role

We are seeking a motivated and customer-focused Technology Support Officer to join Legacy Club Services in a full-time position. This is a great opportunity for someone early in their IT career who wants to build broad, hands-on experience across modern Microsoft technologies, business systems, cyber security and technology projects.

You will be one of the first points of contact for technology support across Legacy Club Services, providing Level 1 and junior Level 2 support to staff, Legatees and participating Legacy Clubs. Working alongside our broader ICT team and technology partners, you will gain exposure to Microsoft 365, Dynamics 365, endpoint management, business applications, cyber security and systems administration.

This is more than a traditional service desk role. We are looking for someone who enjoys solving problems, helping people and learning new technology. As your skills develop, you will have opportunities to take on broader technical responsibilities.

Key Responsibilities

• Provide Level 1 and junior Level 2 technology support across LCS locations.

• Log, triage, update and resolve service requests within agreed priorities, escalating complex issues appropriately.

• Troubleshoot laptops, desktop applications, Microsoft 365, Teams, printers, connectivity, access and audio-visual issues.

• Configure and deploy laptops, desktops, mobile devices and peripherals.

• Support user onboarding and offboarding, account administration, permissions and Microsoft Teams calling.

• Provide first-line support for Dynamics 365, the Legatee Portal and other LCS business systems.

• Maintain accurate support tickets, knowledge articles, procedures, user guides and ICT asset records.

• Assist with endpoint configuration, software deployment, technology projects, system testing and user acceptance testing.

• Support user training and the adoption of new technology.

• Apply sound cyber security practices and help users work securely.

Essential Requirements

• A Certificate IV, Diploma or tertiary qualification in Information Technology, or equivalent practical experience.

• Approximately 1–2 years' experience in an IT support, service desk or similar technology support role. Strong entry-level candidates with relevant practical experience are also encouraged to apply.

• Working knowledge of Windows 11, Microsoft 365 and common desktop applications.

• A basic understanding of Microsoft Entra ID, user accounts, permissions and endpoint management concepts.

• Good troubleshooting and problem-solving skills.

• Strong communication and customer service skills, with the ability to support users with varying levels of technical confidence.

• The ability to organise your workload, maintain accurate records and manage competing support requests.

• Curiosity, initiative and a willingness to learn Dynamics 365, Power Platform, cyber security and broader systems administration.

Benefits

• Salary packaging options to help boost your take-home pay

• A paid day off for your birthday

• Access to our Employee Assistance Program

• A supportive, purpose-led and professional team environment

How to Apply

Only applications through SEEK will be accepted and must include a cover letter outlining your interest and an updated CV.

Applicants may be required to undertake relevant pre-employment checks.

If you have any questions about the role, please reach out to us at [email protected].