Technology Resilience and Availability Manager

• 12-month Max Term Contract
• Location: Sydney, NSW 2000 with Work from Home Options!
• Salary: Starting from $140,000 + Super + NFP Salary Packaging Benefits
• Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all.

Find out more about us and our purpose.

Your opportunity

We’re looking for a Technology Resilience and Availability Manager to join our Information Security & GRC team in a build-focused, 12-month contract role.

Working with the Head of Information Security & GRC, you’ll design, develop and operationalise an end-to-end Technology Portfolio Business Continuity capability. This includes refreshing the Technology Portfolio Business Continuity Plan, maintaining a Business Impact Analysis across Technology, building recovery and exercising practices, and ensuring the organisation can prepare for, respond to and recover from disruptions to the technology services that support client and frontline operations.

You’ll partner with key business areas and critical technology providers. You’ll also use automation, AI-assisted tooling and integrated data to reduce manual effort, improve assurance and create a repeatable, well-documented capability that can be transitioned confidently to business-as-usual at the end of the contract.

Your key responsibilities will be to:

• Develop the lifecycle of the Technology Portfolio BCP and supporting BIAs, aligned to ISO 22301:2019 and the NIST CSF 2.0 Respond & Recover functions.
• Design and deliver our annual exercise program, including at least one recovery exercise for Tier 1 systems and tabletop scenarios (including cyber-driven disruption).
• Maintain updated BCP/BIAs and ensure plans reflect current ownership, applications and dependencies.
• Lead third-party BCP assurance across critical vendors (ServiceNow, Microsoft, 8x8, AlayaCare, Workday, key infra and SOC partners).
• Provide assurance evidence and reporting to IT Execs and internal/external auditors.
• Build resilience capability through training, induction and exercise debriefs.

Requirements for success

• 5+ years' experience in business continuity and operational resilience in complex, multi-site organisations — NFP, regulated or critical-services experience highly regarded.
• Demonstrated experience leading BIAs, BCP development, scenario testing and crisis exercises.
• Strong working knowledge of ISO 22301, NIST CSF 2.0, and integration between BC, DR, IR and Crisis Management.
• Experience embedding continuity into change initiatives, vendor management and third-party risk programs.
• Confident communicator able to engage frontline teams through to ELT and Board.
• Tertiary qualifications in IT, Risk, Business or related discipline.
• Highly desirable: MBCI/CBCI, ISO 22301 Lead Implementer, CBCP (DRII), CISM, CRISC or ITIL v4.
• Familiarity with BC tooling.
• Comfortable in fast-paced, change-heavy environments — pragmatic, action-oriented, and accountable.

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Your benefits

To ensure our employees feel valued, empowered, and celebrated, we provide a range of employee benefits including:

• Rewarding work – every day you know you’re making a real difference
• Not-for-profit salary packaging, reducing your tax (details via AccessPay)
• Free external, confidential counselling and access to chaplaincy support
• Volunteering opportunities
• Opportunity to purchase additional annual leave
• Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off

Our culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.

We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.

If you live with disability and require support to submit your application, please email [email protected] or visit our Careers page for additional contact details.

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at [email protected]

Find out more about a career with Mission Australia.

How to apply

Click ‘Apply’ and send your application today!

As a committed Circle Back Initiative employer, we will respond to your application.

Applications are shortlisted as they are received. Please apply as soon as possible to be considered. Thank you