Technical Writer

TRAX USA Corp., a global leader in aviation maintenance software, seeks a Technical Writer to join the Technical Writing team. Technical Writers are responsible for providing effective information for end users and must be eager to learn and apply best-practice technical communication techniques such as information gathering, task and audience analysis, process flow creation, and content delivery. The Technical Writing team documents all end user help guides for Trax’s suite of apps (including various web applications and iOS apps).

As experience grows, this role expands into process documentation, workflow analysis, and capturing operational best practices—skills often associated with business analysis.

Responsibilities include, but are not limited to:

• Coordinating and participating in the collection, interpretation, and writing of front-end documentation that makes up the various Online Help libraries. These libraries include operational process flows and end user documentation.
• Collaborating with subject matter experts and stakeholders to elicit, interpret, and document user workflows, business rules, and real-world use cases.
• Documentation must be well written, efficient, and effective.
• When creating, updating, and enhancing the documentation, the Technical Writer will adhere to the style guidelines of the Technical Writing department, ensuring accuracy, consistency, and quality.
• Analyze source content provided by subject matter experts (SMEs), product documentation, and existing training materials to help inform learning objectives and structure.
• Create and refine process diagrams, decision points, and workflow logic to support both user documentation and internal understanding of product behavior.
• Develop knowledge of Trax products by exploring features, configuring data, troubleshooting, and simulating real-world use cases that will be explained and/or illustrated in the Online Help libraries.
• Closely work with the other members of the Technical Writing and eLearning department, as well as with the Product Support, Programming, and Project Management teams.
• Participate in cross-functional discussions to understand changes in business processes, system capabilities, and user behavior, ensuring documentation reflects real operational scenarios.
• Provide regular updates and feedback regarding any relevant progress and timelines.
• Although not likely, occasional travel assignments may be required.
• Other duties as assigned.