Technical Writer – Software Development at Interactive Brokers – Greenwich | Jobyssey

This is a hybrid role (4 days in the office/1 days remote).
About your team:
We are looking for a Technical Writer, Developer Experience to join our Learning and Development organization, sitting within the technical writing team. This role supports our software engineering community — helping engineers learn, grow, and work more effectively by producing the documentation, training content, and enablement materials they rely on.
At its core, this is a writing and learning design role. You will create clear, well-structured technical content: developer documentation, step-by-step tutorials, instructional videos, and training programs that meet engineers where they are. Alongside that core work, you will also support the company's AI adoption efforts — building the guides and learning resources that help engineers confidently adopt AI tools into their daily workflows.
This is a great fit for someone with an engineering background who has found their calling in documentation and communication, who is passionate about helping people, and genuinely curious about how AI is changing the way developers work.
What You Will Do:
Technical Documentation-

Write, edit, and maintain high-quality technical content including API documentation, READMEs, runbooks, integration guides, architecture overviews, and SDK references.
Partner with software engineers, product managers, and designers to ensure documentation is accurate, complete, and easy to use.
Establish and maintain documentation standards, templates, and style guides across engineering teams.
Contribute to internal knowledge systems and ensure content is discoverable across tools (e.g., Confluence, Notion, GitHub).

Training & Tutorial Development-

Develop deep, hands-on expertise in our systems, platforms, and tools — becoming a trusted go-to resource for how to use them effectively and apply them in real-world scenarios.
Design and develop structured training programs, onboarding materials, and self-serve learning paths for engineering audiences.
Produce instructional videos, screencasts, and walkthroughs covering engineering workflows, tools, and technical concepts.
Support internal tech talks, lunch-and-learns, and live training sessions in collaboration with engineering leads.
Continuously improve learning materials based on feedback and evolving team needs.

AI Adoption Enablement-

Create tutorials, guides, and reference documentation that help engineers effectively adopt AI-assisted development tools (such as GitHub Copilot, Claude, and IBChat — our internal AI platform).
Identify friction points in AI tool adoption and develop content that addresses them directly.
Translate AI workflows and best practices into clear, actionable materials for engineers at varying experience levels.
Gather feedback and iterate on enablement content as tools and practices evolve.

Responsibilities Within IBKR:

Work with business and internal teams, adding new features and interfaces as required.
Write documentation units and regression tests for new interfaces.
Write backend services and/or clients that help expose internal services.
Provide third-level support.

Skills Required:

Bachelor's degree in Computer Science or a related field; equivalent experience through a recognized coding bootcamp or relevant technical certification will also be considered.
Software engineering background — you have written code, understand software development workflows, and can read and write code samples fluently (Python, JavaScript, or similar).
Strong written and verbal communication skills — you can explain complex technical concepts clearly and concisely to any audience.
Genuine curiosity about AI and enthusiasm for how it is changing the way developers work.
Active use of AI tools (Claude, Cursor, or similar) to accelerate writing, research, and content production.
Comfortable working autonomously in a fast-moving environment with shifting priorities.

Nice to Have:

Experience in technical writing, developer education, or a related content role.
Familiarity with creating instructional videos, screencasts, or training materials.
Experience with docs-as-code workflows (Markdown, static site generators, version-controlled documentation).
Familiarity with developer tools such as GitHub Copilot, Cursor, Claude, or similar AI coding assistants.

Why This Role Is Exciting:
The way software engineers work is changing faster than at any point in the last two decades. AI is not just a tool — it is reshaping what it means to be a developer. This role puts you at the center of that shift.
You will have a direct line to engineering leadership, real influence over how the company adapts to AI, and the creative freedom to build programs, content, and experiences from the ground up. Your work will be seen, used, and felt by every engineer in the organization.
If you want to do work that matters and moves fast, this is the role.
Company Benefits & Perks:

Competitive salary, annual performance-based bonus, and stock grant awards
401(k) retirement plan with competitive company match
Excellent health and wellness benefits, including medical, dental, and vision benefits. 100% employer-paid medical premiums, with generous employer contributions to dental & vision plans as well.
Wellness screening and assessments, health coaches, and counseling services through an Employee Assistance Program (EAP)
Generous paid parental leave (up to 16 weeks paid parental leave for eligible employees)
Company-paid basic life insurance, accidental death & dismemberment (AD&D), and short- and long-term disability coverage
Flexible Spending Accounts (Healthcare, Dependent Care, and Commuter FSAs)
Quarterly fitness stipend to offset costs associated with traditional gym and fitness memberships or fees
Education reimbursement and professional development opportunities
Legal services, telehealth access, and voluntary insurance options
Backup child and adult care support through Care.com
Daily lunch allowance and fully stocked kitchen with healthy breakfast and snack options.

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