Technical Writer
KODE Labs ·
- Category
- Technical writing
- Experience
- 3+ years
The Role
As a Technical Writer at KODE Labs, you make complex product capabilities clear and usable. You create user-facing documentation and in‑product language that help customers configure, and succeed without hand‑holding. You will partner with Product, Engineering, Design, CX/Support, and Product Marketing to launch features and keep content current.
What You’ll Do
Write concepts, how‑tos, tutorials, and integration guides with clear prerequisites and expected outcomes.
Design structure, navigation, naming, and search so answers are easy to find.
Maintain the style guide, glossary, and media standards. Ensure accessibility in content and visuals.
Create doc plans at QA start. Draft, review, and publish in step with PM and GTM.
Manage branching, reviews, versioning, and CI checks. Improve the toolchain as we scale.
Confirm data shapes, limits, flags, edge cases, and final UI states before publishing.
Translate recurring tickets and escalations into self‑serve guides and known‑issues pages.
Link campaigns and release moments to task‑based guides that deliver value in KODE OS.
Track search success, helpfulness, time‑to‑answer, and ticket deflection. Prioritize fixes and improvements.
Publish breaking‑change notices and upgrade guides. Coordinate timelines and customer communication
Partner with Product, Engineering, and Design to align on jobs-to-be-done, validate edge cases, and ensure accurate, consistent documentation and visuals.
Collaborate with CX/Support to identify recurring issues and publish fix-forward, self-serve content.
Work with Product Marketing to connect release messaging to practical, task-based guides.
Maintain a single, reliable source of truth across documentation, release notes, and the glossary.
Communicate risks early and escalate when scope, timing, or customer impact are unclear.
Requirements
3+ years writing software documentation for SaaS or developer‑facing products.
Strong information architecture skills and a clean, concise writing style.
Experience with docs‑as‑code workflows (Git, PR reviews, CI).
Ability to read UI and API changes and translate them into accurate guidance.
Comfortable partnering with PM, Engineering, Design, CX/Support, and PMM.
Familiar with accessibility, media standards, and basic analytics for docs.
Experience with Mintlify (or similar), Jira, Figma, and Slack is a plus
Localization experience and a practical approach to versioning and flags is a plus
Background in integrations, APIs, or data‑heavy platforms; familiarity with IoT/proptech is a plus.
Benefits
Why Join KODE
Shape the product experience: Your work defines how customers understand and succeed with KODE OS — from setup to advanced integrations.
Own your craft: You’ll have full authorship over structure, standards, and tooling, influencing how documentation scales across teams and releases.
Collaborate deeply: Partner with engineers, designers, and PMs to ship accurate, clear, and discoverable content that makes complex systems intuitive.
Move fast with purpose: We ship continuously and learn quickly. Expect autonomy, accountability, and support from people who care about quality.
Grow with scale: As KODE expands globally, so will your impact — from improving docs-as-code workflows to shaping our developer experience strategy.
Mission-driven technology: We’re building smarter, more sustainable buildings through data. Your clarity helps customers unlock that value every day
Our Commitment
We're building a diverse team from different backgrounds, industries, and perspectives. We believe the best ideas come from varied experiences, and we're committed to creating an inclusive environment where everyone can do their best work.
You're encouraged to apply even if your experience doesn't perfectly match every requirement. We value drive, curiosity, and potential just as much as pedigree. Let's talk about what you can bring to KODE.