Technical Training Program Manager

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Toshiba America Energy Systems Corporation (TAES) provides energy industry solutions – new equipment, retrofits, maintenance, outage planning and more – for current and future power generation needs in the Americas, including thermal, hydro and nuclear power plants.

Position Summary

We are seeking a Technical Training Program Manager to work out of our West Allis, WI office. The Technical Training Program Manager will lead technical training programs for Toshiba American Energy Systems. This includes new Steam Turbine Generator (STG) projects from contract award through plant startup and new hire, as well as ongoing, training activities. This role plans, develops, coordinates, and executes training programs that meet contractual requirements, project schedules, customer and company needs. This position will develop and deliver training on plant operations, maintenance, and control systems while coordinating with project teams, technical experts, and customers. This individual will manage training schedules, materials, and deliverables to ensure customer and project requirements are met, while supporting the continuous improvement of Toshiba's training programs and resources.

Essential Duties

• Lead the development, implementation, and continuous improvement of customer technical training programs supporting New Steam Turbine Generator (STG) projects.
• Coordinate training activities with Project Management, Engineering, Controls Engineering, Field Services, Commissioning, Toshiba affiliates, suppliers, and customer personnel.
• Establish and manage training schedules aligned with manufacturing, installation, commissioning, startup, turnover, and commercial operation milestones.
• Develop, source, evaluate, and maintain training materials, including presentations, manuals, lesson plans, exercises, examinations, videos, and reference documentation, using technical inputs from Toshiba Japan, engineering teams, suppliers, historical training packages, and subject matter experts.
• Standardize training programs where practical while incorporating customer- and plant-specific equipment, control systems, operating philosophies, and maintenance practices.
• Coordinate and manage internal and external instructors, technical specialists, and subject matter experts supporting customer training initiatives.
• Deliver selected customer training courses and presentations as required, serving as an instructor for designated training modules.
• Track training completion, attendance, certifications, examinations, and contractual deliverables while maintaining training records and document control requirements.
• Provide routine status reporting, readiness assessments, risk management support, and training execution updates to project teams and customers.
• Collect customer feedback, evaluate training effectiveness, and implement continuous improvement initiatives to enhance program quality, customer satisfaction, and long-term program sustainability.

Education and Required Experience

• Associate Degree in Engineering Technology, Mechanical Technology, Power Plant Technology, Industrial Technology, Technical Education, or a related discipline is required.
• Equivalent combinations of technical education, military technical training, industry certifications, and relevant work experience may be considered in lieu of a degree.
• Bachelor’s Degree is preferred.
• 6+ years of experience in power generation, industrial operations, maintenance, commissioning, engineering support, technical training, or a related technical field.
• Experience coordinating complex projects involving multiple internal and external stakeholders.
• Experience developing, delivering, or managing technical training programs.
• Experience developing technical training materials, lesson plans, and instructional programs.
• Experience managing instructors, technical consultants, contractors, or subcontracted resources.
• Experience supporting customer-facing projects and contractual deliverables.

Physical Requirements (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.)

The employee must be able to lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include Close vision, Distance vision and Ability to adjust focus. While performing the duties of this job, the employee is regularly required to stand; walk; and use hands to finger, handle, or feel. The employee frequently is required to talk or hear. The employee is occasionally required to sit; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell.

Work Environment

Work is performed in office, classroom, virtual, manufacturing, laboratory, customer, supplier, and field environments as required. Requires frequent use of computers, learning technologies, presentation equipment, and standard office equipment. Requires regular sitting, standing, walking, presenting, and communicating with employees, customers, suppliers, and business partners. May be exposed to manufacturing facilities, power generation sites, construction areas, or field environments with moving equipment, elevated noise levels, temperature variations, and other industrial hazards. Must wear required personal protective equipment (PPE) and comply with all applicable safety policies, procedures, and regulatory requirements when visiting operational sites.

Additional Info

Travel up to 20% may be required for customer training delivery, site visits, project meetings, instructor coordination, content development, and visits to Toshiba affiliates or supplier locations.

Toshiba employees enjoy a comprehensive compensation and benefit package including an annual bonus, a generous 401k match, health, and wellness programs as well as generous time off.

Toshiba is an Equal Opportunity Employer.