Technical Systems Engineer (Presales)

As our Technical Systems Engineer, you sit at the critical intersection of modern data center design, enterprise ICT infrastructure, and strategic commercial growth. You won’t just be answering technical questions—you will serve as the trusted technical authority shaping high-performance low-voltage and structured cabling environments across the region.

Working alongside top-tier consultants, system integrators, and hyper-scale end-users, you will turn complex network challenges into seamless, compliant, and scalable physical infrastructure solutions.

Key Responsibilities

1. Solution Architecture & Strategic Pre-Sales

• Influence Infrastructure Design: Collaborate directly with leading ICT consultants and System Integrators (SIs) during early-stage project phases to specify next-generation structured cabling and data center architectures.

• Standards & Compliance Mastery: Evaluate, build, and validate complex technical specifications, ensuring full alignment with enterprise network standards, global codes, and industry best practices.

• Drive Commercial Wins: Partner closely with Sales as the technical lead—delivering high-impact solution demos, custom sample designs, and technical validation that win major projects.

2. Technical Leadership & Industry Enablement

• Deliver Hands-On Education: Lead interactive workshops, deep-dive technical briefings, and solution showcases within our state-of-the-art Supplier Experience Centre.

• Champion Certification Programs: Drive supplier-backed technical certification training for partners and customers, combining hands-on lab work with high-value technical mentorship.

• Subject Matter Authority: Serve as the internal and external go-to expert for high-level technical guidance across our entire physical infrastructure portfolio.

3. Engineering Success & Lifecycle Support

• Advanced Field Troubleshooting: Provide high-tier, hands-on diagnostic support for critical site issues, physical layer performance testing, and complex installation challenges.

• Seamless Escalation Management: Manage the technical lifecycle of components, working directly with primary suppliers to resolve complex Return Materials Authorizations (RMA) and product evaluations.

4. Market Intelligence & Portfolio Innovation

• Competitive Benchmarking: Stay ahead of market trends by analyzing rival technologies, evaluating performance differentiators, and uncovering strategic product advantages.

• Vendor & Technology Advisory: Perform data-driven evaluations of third-party products, guiding our portfolio decisions toward high-margin, best-in-class solutions.