Technical Support Team Leader
VinFast · Hanoi, Viet Nam ·
- Category
- Support
- Experience
- 3+ years
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- Provide
remote repair consultation based on support requests from
Dealers/Third-Party Partners in compliance with company standards.
- Offer
on-site support and directly handle complex or new technical issues.
- Analyze
technical problems to propose improvements and standardize technical
support processes.
- Coordinate
and implement advanced technical training programs for Dealers/Third-Party
Partners.
- Conduct
audits and quality control of repair activities performed by
Dealers/Third-Party Partners.
- Collaborate
with internal teams to resolve escalated technical issues and ensure
customer satisfaction.
- Prepare
periodic reports on technical support performance and improvement
initiatives.
Requirements
- Bachelor’s
degree in Automotive Engineering, Mechanical Engineering, or related
technical field.
- Minimum
5–7 years of experience in technical support or after-sales service, with
at least 3 years in a leadership role.
- Strong
knowledge of automotive systems, diagnostics, and repair standards.
- Experience
in managing dealer networks and third-party service providers.
- Excellent
problem-solving and analytical skills.
- Strong
communication and leadership abilities; ability to work in multicultural
environments.
- Proficiency
in MS Office and familiarity with ERP systems.
- English
fluency required.
We appreciate your interest in this opportunity. Given the high volume of applications, we will only be able to contact shortlisted candidates. We value your understanding and patience in this process. Thank you for your interest and cooperation.