Technical Support Specialist | Contract at The GMP Group | Jobyssey

Key Responsibilities

Maintain and support daily operations of Windows servers and Active Directory environments.
Manage and support virtualization platforms such as VMware vSphere.
Assist in configuring, upgrading, and maintaining network equipment including routers, switches, and firewalls.
Troubleshoot network issues and support LAN operations, including routing and switching environments.
Provide Level 1 and Level 2 support for network connectivity, hardware, and performance-related issues.
Monitor network performance and identify anomalies using tools such as SolarWinds.
Perform system monitoring, health checks, backup validation, recovery support, troubleshooting, and issue resolution.
Support installation, maintenance, and troubleshooting of software and hardware, ensuring operational continuity.
Ensure airport operational systems and infrastructure platforms are available and stable.
Assist in incident management, troubleshooting, escalation, and service restoration following operational procedures.
Collaborate with internal teams, vendors, and stakeholders during operational tasks, maintenance, and incident resolution.
Participate in system implementation, testing, maintenance, and operational readiness activities.
Support basic network security tasks, including firewall rule adjustments and access control updates.
Maintain and update network diagrams, topology maps, SOPs, operational records, technical documentation, and change records.
Conduct operational activities in alignment with ITIL service management practices and established procedures.
Provide occasional after-hours, standby, or shift support as operationally required.

Qualifications

Diploma or degree in Computer Science, Information Technology, or a related field.
Relevant certifications such as Microsoft, VMware, Cisco, or ITIL are advantageous.
Foundational certifications like CCNA are preferred.

Familiarity with Windows Server and Active Directory environments.
Understanding of networking concepts including TCP/IP, DNS, DHCP, VLANs, VPN, NAT, routing, switching, and LANs.
Foundational understanding of networking and IT infrastructure.
Exposure to VMware vSphere virtualization environments.
Basic knowledge of SQL or database concepts is advantageous.
Familiarity with Palo Alto and Fortinet firewall platforms is preferred.
Experience with network monitoring tools such as SolarWinds is advantageous.
Understanding of ITIL service management practices is preferred.
Strong analytical and troubleshooting skills.
Excellent communication, coordination, and stakeholder management abilities.
Willingness to learn and support multiple IT platforms.

Experience

2–3 years of experience in IT operational, infrastructure, or systems support is preferred.
Exposure to networking, virtualization, Windows Server, firewall, or infrastructure support is advantageous.
Experience in supporting 24x7 or mission-critical operational environments is a plus.
Experience in airport, aviation, or large-scale operational environments is advantageous.
Experience in customer-facing roles or coordinating with stakeholders is preferred.

Personal Qualities

Responsible, proactive, and positive attitude toward work.
Strong sense of ownership and operational discipline.
Collaborative team player with effective cooperation skills.
Able to work independently and handle operational pressure.
Adaptable and eager to learn new technologies.
Skilled in problem analysis and troubleshooting.
Able to follow operational procedures and escalation processes effectively.

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GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Bautista Gia Grace De Guzman | Registration No: R23111973

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