Technical Support Representative (TSR)
Siegen HR Solutions, Inc. · Manila, NCR, Philippines ·
- Category
- Support
- Experience
- 2+ years
TO QUALIFY:
- Candidate must possess at least an Undergraduate Level (at least 2 years) or College Degree in Computer Science/Information Technology, Engineering (Computer/Telecommunication), Engineering (Electrical/Electronic), Engineering (Mechanical), Engineering (Others), or equivalent.
- Good English communications skills are required.
- With typing speed of at least 35wpm.
- Willing to work in Quezon City, Mandaluyong City, Pasig City, Makati City, Pasay City or Taguig City.
RESPONSIBILITIES:
- Take ownership of gaming issues reported by gaming clients and see problems through to resolution.
- Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
- Provide prompt and accurate feedback to customers.
- Ensure proper recording and closure of all issues.
- Prepare accurate and timely reports.
- Document knowledge in the form of knowledge base tech notes and articles.
ENJOY THESE WORLD-CLASS BENEFITS:
- Big incentives on top of basic pay
- Additional allowances (Rice, Meal, Transpo)
- Paid certification training
- Healthcare Benefits (Medical and Life Insurance)
- Plus 20% Night Differential
WE HAVE 2 INTERVIEW CENTERS AVAILABLE:
1) PASAY INTERVIEW CENTER: 3rd Floor Empire Centre Mall, EDSA corner Taft Avenue, Pasay City
DIRECTIONS: Take the MRT or LRT and go down at EDSA-Taft station. Go to the side of Taft Avenue on the opposite of Metropoint Mall (Taft side, NOT EDSA side of Metropoint Mall). There would be a short walk towards EDSA, turn right on Taft corner EDSA. When you see Savemore on the right side, that is Empire Centre Mall. SIEGEN is on the 3rd floor.
2) QC INTERVIEW CENTER: Unit 206 Cabrera Bldg. I, #130 Timog Ave. (infront of GMA 7 near corner EDSA), Quezon City
DIRECTIONS: Take the MRT and go down at GMA7-Kamuning station Southbound side. Walk along the sidewalk of GMA7 adjacent to EDSA. Turn right to Timog Avenue. When you reach the GMA7 gate along Timog, cross the street towards the white building with UnionBank and Veterans Bank at the first floor. That's Cabrera 1 Building. SIEGEN is on the 2nd floor.
1) PASAY INTERVIEW CENTER: 3rd Floor Empire Centre Mall, EDSA corner Taft Avenue, Pasay City
DIRECTIONS: Take the MRT or LRT and go down at EDSA-Taft station. Go to the side of Taft Avenue on the opposite of Metropoint Mall (Taft side, NOT EDSA side of Metropoint Mall). There would be a short walk towards EDSA, turn right on Taft corner EDSA. When you see Savemore on the right side, that is Empire Centre Mall. SIEGEN is on the 3rd floor.
2) QC INTERVIEW CENTER: Unit 206 Cabrera Bldg. I, #130 Timog Ave. (infront of GMA 7 near corner EDSA), Quezon City
DIRECTIONS: Take the MRT and go down at GMA7-Kamuning station Southbound side. Walk along the sidewalk of GMA7 adjacent to EDSA. Turn right to Timog Avenue. When you reach the GMA7 gate along Timog, cross the street towards the white building with UnionBank and Veterans Bank at the first floor. That's Cabrera 1 Building. SIEGEN is on the 2nd floor.