Technical Support Representative

If as a kid you were playing with computers and routers while everyone was hanging out, this job should be right up your alley.

1. Setting up employees remote work (user and accesses administration)

2. Troubleshooting support for the team

3. Supporting and developing Asterisk VoIP system

4. Maintaining quality control through establishing and maintaining technical operations standards

5. Providing knowledge and training on products to internal team

6. Managing internal IT infrastructure

7. Recommending information technology strategies, policies, and procedures by evaluating previous build outs; identifying problems; evaluating trends; anticipating requirements

The perfect candidate will thrive on technology and have experience administrating and supporting systems. You’re a great match if you possess fantastic troubleshooting skills, are driven to help customers, and have the ability to dive deep into a new product to learn it inside and out.

1. Basic knowledge of various browser and mobile platforms

2. Technical support experience

3. Technical experience with operating systems (Windows, OSX, and Linux)

4. Understanding Network Basics: VPN, Firewalls, Routing and Switching

5. Redmine and PBX administration is a great plus

6. Basic knowledge of UNIX commands (for search, and other command line features)

7. Hands-on experience with MySQL database, administration/configuration/performance optimization/replication/mirroring

8. Practical knowledge of Active Directory

9. Higher education (IT)

10. Ability to work with EST time-zone

11. Intermediate English or higher

Required personal qualities:

1. You must be accurate, responsive, analytical

2. Excellent organization skills - You must be able to prioritize work based on current business requirements

3. Analysis and logical problem-solving skills

4. A passion for software

5. A desire to learn, master and teach

6. Awesome sense of humor

Benefits that are awaiting you:

• Compensation in direct correlation to your knowledge and talent
• Comfortable and cozy atmosphere
• Unlimited opportunities for self realization
• Friendly, professional, highly motivated and productive team made up from best of the best

• Creative Environment where You will never be bored at work again!
• Flexible schedule
• Work in the capital of coolness, Brooklyn, NY
• Office is located in a modern building, near Sheepshead Bay (B,Q) train station
• Pizza on Fridays
• And....slowly, but surely we are getting ready to conquer the world. Join us!

Does this sound like your dream job? Do you consider yourself a great candidate and you like to meet us? You are almost there! Press "I'm interested" and submit application. We would love to see in comments an explanation of why we should hire you for this position.