Technical Support & Onboarding Representative (Diagnostic services)
Align Technology · Wroclaw ·
- Work mode
- Onsite
- Category
- Support
- Experience
- 2+ years
Align is the industry leader in innovative medical devices for digital dentistry and orthodontics. Align is looking for a Technical Support to join our expanding Diagnostic Services team. This position will be part of a culture that is helping to improve lives every day through digital dentistry, and this role is on the frontlines of helping individuals get the smile they want.
As a Technical Support you will be part of a team that unites passion and technical excellence. In this you will collaborate with Engineers and Sales personnel to expand the userbase of Diagnostics as a Service on the Align Digital Platform.
This role is an onsite position in our Wrocław office (Psie Pole).
As a Technical Support you will be part of a team that unites passion and technical excellence. In this you will collaborate with Engineers and Sales personnel to expand the userbase of Diagnostics as a Service on the Align Digital Platform.
This role is an onsite position in our Wrocław office (Psie Pole).
- Provide technical support to customers during the onboarding process.
- Support the automated integration of customer’s software systems.
- Engage and collaborate with IT specialists from dental practices and clinic to facilitate the onboarding process.
- Troubleshoot technical issues during the onboarding process.
- Optimize the technical onboarding process for wide range of international customers.
- Act as lead consultant and resource to customers.
- Assist in preparing status updates and reports for the Management, Marketing and Business teams.
- Work on processes automatization.
- Work in an agile team.
- 2 – 4 years’ of experience in a similar role for a fast growing international company.
- Fluency in English; additional languages is an asset.
- Knowledge of image standards and protocols such as DICOM, and JPG, among others.
- A deep understanding of the Windows operating system.
- Feel comfortable with command line tools
- Basic understanding of Jira and Salesforce is preferred.
- Experience in remote IT support with clients.
- Desirable Knowledge of relevant clinical processes, products, and services within dental offices is a plus.
- Private healthcare Luxmed,
- Multisport card,
- Private insurance,
- Meal vouchers,
- Co-financing of company products,
- Employee Support Program.