Technical Support Officer

1- Addressing technical issues encountered by users of the remote investigation and litigation program immediately.
2- Checking the system's operation and safety at the remote investigation and litigation center and performing regular system maintenance.
3- Assisting the incident management team at Level One and Two with tasks that require being near system users.
4- Identifying and determining user feedback regarding the remote investigation and litigation program.
5- Guiding users in case of any unclear aspects in using the remote investigation and litigation program.
6- Escalating unresolved issues to the next level of specialized support staff at the remote investigation and litigation center.
7- Conducting regular checks to maintain the system's operational status and reporting technical issues.
8- Documenting and analyzing customer feedback and expectations regarding continuous improvement.

9- Identifying technical issues and user feedback and addressing them according to priority