Technical Support Engineer (VoIP & Cloud PBX)

About VOICELAND:

What you will do (Key Responsibilities):

• Investigate, troubleshoot, and resolve technical issues reported by customers via our ticketing system, phone, and email.
  

• Provision, configure, and support VoIP endpoints (IP phones, softphones) and Cloud PBX environments.
  

• Escalate complex network or platform-level issues to the Senior Engineering team when necessary.
  

• Educate and guide clients on how to utilize Voiceland’s telecommunication solutions efficiently.
  

• Maintain accurate logs of customer interactions and technical steps taken within the CRM/Ticketing system.
  

• Ensure all customer requests are handled promptly, adhering to SLAs and maintaining high customer satisfaction.
  

Requirements

• 1-3 years of proven experience in a Technical Support, IT Helpdesk, or similar tech-facing role.
  

• Excellent communication skills (both verbal and written) with a customer-centric approach.
  

• Solid understanding of fundamental networking concepts (TCP/IP, DNS, DHCP, Routers/Firewalls).
  

• Fluency in both Greek and English.
  

• Strong analytical, multitasking, and problem-solving abilities.
  

Nice-to-Haves (Strong Advantage):

• Hands-on experience with VoIP technologies, SIP protocols, and Cloud PBX systems (e.g., 3CX, Asterisk).
  

• A degree in Computer Science, Telecommunications, or a related technical field.
  

Benefits

• Competitive base salary based on experience and skills.
  

• Flexible hours and hybrid work opportunities.
  

• Private health insurance scheme.
  

• Monthly OASA public transit card.
  

• Continuous training and hands-on experience with cutting-edge telecom technologies.
  

• A supportive, fast-paced, and collaborative work environment.