Technical Support Engineer (SWIFT)

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Job Description/Preferred Qualifications

Technical Support Engineers (TSEs) respond to ongoing technical issues of KLA equipment where field product support teams were unable to solve. Working on challenging problems requires in-depth system knowledge and a sound understanding of operating principles. Exercise judgment within broadly defined practices and policies in selecting methods, and techniques for achieving results. As the need arises, collaborate with specialists and other teams to craft an optimized plan of action to resolve the technical issues and recover equipment functionality to customer satisfaction. Document troubleshooting processes and technical findings to generate service reports and presentations.

Responsibilities:

• To respond to ongoing technical issues of KLA equipment where field product support teams were unable to solve.

• To assist field engineers in diagnosing, troubleshooting, and debugging sophisticated optical/electro/mechanical equipment, computer systems, coupled with software solutions.

• Working on challenging problems requires in-depth system knowledge and a sound understanding of operating principles.

• Exercise judgment within broadly defined practices and policies in selecting methods, and techniques for achieving results.

• To collaborate with specialists and other teams to craft an optimized plan of action to resolve the technical issues and recover equipment functionality to customer satisfaction.

• Travel within the region and worldwide to support escalated issues on-site on short notice.

• Create document content relative to troubleshooting processes, technical findings, provide service and postmortem reports.

• May be involved in tool installation, relocation, and upgrade of equipment

• Provide technical training

Requirements:

• Bachelor or Masters’ degree in Engineering or Science discipline

• Diploma holders with minimum 5 years’ of semiconductor metrology tool maintenance experience

• Hands-on experience in hardware and software integration, testing and troubleshooting in semiconductor wafer inspection systems is an advantage

• Excellent data analytical and diagnostic skills

• Good presentation and communication skills

• Proficient with all Windows Office suite applications such as Excel, PowerPoint, Power BI.

• Strong project management skills is a plus

• International travel will be required when global health concerns abate

• Fresh graduates and candidates with relevant experience are welcome to apply

Minimum Qualifications

• Master's Degree in technical discipline and Semiconductor related internship or work experience of 1+ year.

• Bachelor's Level Degree in technical discipline and Semiconductor related work experience of 3+ years.

• Combination of Semiconductor related work experience, training, and University equivalent to 5+ years.

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer

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