Technical Support Engineer at surbanajurong – Singapore | Jobyssey

Key Responsibilities

- Resolve complex technical issues by diagnosing system errors, integration failures, and advanced configuration problems.
- Monitor production systems using dashboards and alerting tools to ensure consistent system health and performance.
- Manage and respond to incidents efficiently, ensuring minimal disruption to operations and adherence to SLA timelines.
- Conduct root cause analysis (RCA) for recurring or critical issues and produce detailed reports with preventive measures.
- Apply patches and bug fixes to ensure application stability, security, and optimal performance.
- Support system integrations by managing APIs, middleware, and database connectivity for seamless operations.
- Perform quality assurance testing on updates and new releases to verify system stability before deployment.
- Carry out monthly preventive maintenanceincluding log review, system health checks, and servicing reports for each site.
- Assist in deployments and releases by validating builds in staging, coordinating rollout, and ensuring minimal disruption.
- Maintain documentationof incident handling, system configurations, fixes, and procedures for knowledge sharing.
- Collaborate with cross-functional teams(development, QA, DevOps) to resolve issues and implement continuous improvements.

Requirements

- Degree or Diploma in Computer Science, Information Technology, or equivalent experience.
- Minimum 1 year of experience in application support, system operations, or a related technical support role.
- Programming proficiencyin languages such as Angular, Nodejs, and Unity.
- Experience with monitoring tools like Grafana, or Prometheus.
- Knowledge of databasessuch as MSSQL and PostgreSQL.
- Familiarity with operating systems such as Linux/Unix and Windows.
- Understanding of cloud technologies including AWS, Kubernetes, and Docker.
- Strong problem-solving skills with the ability to analyze and resolve technical issues quickly.
- Excellent communication skills for effective collaboration and incident reporting.
- Attention to detail and multitasking ability to manage concurrent support issues and maintenance tasks.

At Surbana Jurong, we put talent, hard work, teamwork and a fun workplace together to approach problems and solve them creatively and collaboratively. Join us in making a positive impact on the world!

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