Technical Support Engineer - Networking

We are working with an international technology company providing software solutions to clients operating globally in the maritime sector. They are looking to add a Technical Support Engineer to their growing team in Singapore.

This is a hands-on role where you will support global customers, troubleshoot technical issues, and work closely with internal teams to deliver reliable solutions.

Responsibilities

• Provide 1st and 2nd line technical support via phone and email
• Troubleshoot issues across networking, operating systems, hardware, and email systems
• Work closely with internal teams across different regions in a collaborative environment
• Support ongoing projects and technical initiatives
• Ensure a high level of customer satisfaction through effective problem solving
  

Requirements

• 2+ years of experience in a technical support or similar role
• Strong foundation in networking (essential)
• Exposure to certifications such as CCNA, CompTIA, or similar is a plus
• Experience troubleshooting across OS, hardware, and email protocols
• Strong analytical and problem-solving skills
• Good communication skills and a customer-focused mindset