Technical Support Engineer

求人票：Technical Support Engineer

レポートライン：Senior Technical Service Manager

役割（Role）

• FSE（フィールドサービスエンジニア）のサポート全般（基本内勤業務で、全国のサービスエンジニアの活動を中央で支援）
• 技術サポート（手順書作成、トラブルシューティング、技術問い合わせ対応）
• 部品管理（在庫管理、供給調整、発注サポート）
• プロセス・システム・環境改善（業務効率化、標準化、改善提案）
• オペレーションデータの収集・解析・戦略立案（KPI分析、傾向把握、改善施策の立案）
• 国内の取り纏め（各拠点との調整、報告）
• Globalとのコミュニケーション（英語での会議・メール・報告）

必須資格・技能・能力（Must Have）

• 電気・機械に関する知識・資格
• 英語力：TOEIC 750～800点以上（ビジネスレベル、会議・メール対応）
• 協調性：チームワークを重視し、複数部門との円滑な連携ができる
• 高いコミュニケーション能力：顧客・社内・グローバルとの調整力
• 分析力と改善提案力：データ解析、課題抽出、改善策の立案・実行

歓迎要件（Nice to Have）

• Green Belt認定（リーンシックスシグマ）
• システム改善経験（ERP、CRM、在庫管理システムなど）
• プロジェクト推進経験（業務改善、標準化プロジェクト）
• 部品管理・ロジスティクスの知識
• グローバルコミュニケーション経験（海外チームとの調整）
• 医療機器業界での活動経験

求める人物像

• 顧客志向で、現場の課題を理解し改善に取り組める方
• データドリブンで、論理的に課題を分析し提案できる方
• 多様なステークホルダーと協調し、円滑なコミュニケーションができる方

勤務地・勤務形態

• 東京オフィス（ハイブリッド勤務可）
• 国内出張あり（頻度は低め）
  

Job Title: Technical Support Engineer

Reporting Line: Senior Technical Service Manager

Role & Responsibilities

• Provide comprehensive support for Field Service Engineers (FSE), primarily office-based, coordinating nationwide service activities.
• Deliver technical support, including SOP creation, troubleshooting, and handling technical inquiries.
• Manage spare parts inventory, supply coordination, and assist with procurement.
• Drive process, system, and operational improvements (efficiency, standardization, and continuous improvement initiatives).
• Collect and analyze operational data to develop strategies (KPI analysis, trend identification, and improvement planning).
• Coordinate domestic operations (liaison with regional offices and reporting).
• Communicate effectively with global teams (participate in meetings, email correspondence, and reporting in English).

Must-Have Qualifications, Skills & Competencies

• Knowledge and/or certification in electrical and mechanical systems.
• English proficiency: TOEIC 750-800+ or equivalent (business level for meetings and email communication).
• Strong teamwork and collaboration skills to work effectively across multiple departments.
• Excellent communication skills for coordination with customers, internal teams, and global stakeholders.
• Analytical and problem-solving abilities: capable of data analysis, issue identification, and proposing/executing improvement actions.

Nice-to-Have

• Green Belt certification (Lean Six Sigma).
• Experience in system improvement (ERP, CRM, inventory management systems).
• Project management experience (process improvement, standardization projects).
• Knowledge of spare parts management and logistics.
• Experience in global communication and coordination with overseas teams.
• Background in the medical device industry.

Ideal Candidate Profile

• Customer-oriented, with the ability to understand on-site challenges and drive improvements.
• Data-driven, with strong analytical and logical thinking skills for problem-solving and proposal development.
• Skilled in building collaborative relationships with diverse stakeholders and ensuring smooth communication.

Location & Work Style

• Tokyo Office (Hybrid work available).
• Occasional domestic travel (low frequency).

Fortive Corporation Overview

Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.

We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.

Fortive: For you, for us, for growth.

About Advanced Sterilization Products

ASP is a leading global provider of innovative sterilization and disinfection solutions, and a pioneer of low-temperature hydrogen peroxide sterilization technology.ASP’s mission is to protect patients during their most critical moments. We support healthcare facilities in the fight to protect patients against hospital acquired infections, which are a leading cause of morbidity and mortality. ASP’s products, which are sold globally, include the STERRAD system for sterilizing instruments and the EVOTECH and ENDOCLENS systems for endoscope reprocessing and cleaning.

We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at [email protected].

Bonus or Equity
This position is also eligible for bonus as part of the total compensation package.