Technical Support Engineer

• Coordinate with the principal technical support team to resolve complex technical issues and ensure manufacturer standards are followed.
  
• Provide technical support to Foremen and technicians during vehicle preparation, repairs, and troubleshooting.
  
• Guide technicians through fault diagnosis and improve repair efficiency.
  
• Support Service Advisors with technical explanations for customer concerns and repair requirements.
  
• Manage technical support cases, prepare reports, and ensure timely closure of issues.
  
• Conduct vehicle inspections, road tests, and final quality checks before delivery.
  
• Investigate comeback jobs and customer complaints, documenting findings as per ISO procedures.
  
• Provide on-site technical assistance during emergency breakdowns when required.
  
• Ensure compliance with manufacturer standards, QHSEMS requirements, and workplace safety practices.
  

Requirements

• B.Tech/Diploma in Mechanical or Automobile Engineering
  
• 3–4 years of experience in a similar role with an OEM/Authorized dealership
  
• Strong knowledge of automotive systems and advanced technologies
  
• Ability to troubleshoot mechanical, electrical, and electronic vehicle issues
  

Benefits

Salary: AED 9,000/month