Technical Support Engineer (API)
Gate ·
- Category
- Support
Salary: $4,000 - $6,000 / month
🌱 Responsibilities:
1️⃣ Provide technical support for institutional clients on API integration, testing, configuration, and troubleshooting.
2️⃣ Investigate and resolve API-related issues, including connectivity, authentication, order placement, account/position data, error codes, and other trading API scenarios.
3️⃣ Work closely with institutional clients and internal teams to understand technical requirements, identify root causes, and provide practical solutions.
4️⃣ Conduct research and benchmarking on external platforms and APIs, identify gaps and improvement opportunities, and provide feedback to Product and Engineering teams.
5️⃣ Collect and analyze client feedback and technical requirements, translating recurring issues into structured product or technical improvement proposals.
6️⃣ Maintain and continuously improve API documentation, integration guides, FAQs, troubleshooting guides, and internal knowledge bases.
7️⃣ Track recurring API issues and summarize best practices and solutions to improve support efficiency across the team.
8️⃣ Collaborate with Product, Engineering, QA, Operations, and BD/RM teams to support new API features, product launches, and client integrations.
🌵 Requirements:
1️⃣ Bachelor’s degree or above in Computer Science, Software Engineering, Information Technology, or a related technical field.
2️⃣ Good understanding of APIs and system integrations; familiar with REST API, WebSocket, HTTP, authentication, and common API troubleshooting methodologies.
3️⃣ Strong analytical and problem-solving skills, with the ability to identify root causes and provide structured solutions.
4️⃣ Good communication and cross-functional collaboration skills; comfortable communicating technical concepts to both technical and non-technical stakeholders.
5️⃣ Fluency in #English is required; Mandarin #Chinese is a plus.
6️⃣ Able to work in a fast-paced environment and manage multiple client requests and technical issues simultaneously.
💡 Preferred Qualifications
1️⃣ Experience in crypto exchanges, fintech, trading systems, or institutional client technical support is preferred.
2️⃣ Understanding of spot, futures/perpetual trading, order types, positions, account structures, and other trading concepts is a plus.
3️⃣ Previous experience supporting institutional clients, quantitative trading teams, market makers, or API trading users is highly preferred.
📷 Apply:
Email: [email protected]
Telegram: @Gate_Zack
🚧 More Info: https://www.dejob.ai/jobDetail?id=7307