Technical Support Associate
Assurant · Buenos Aires (Alem) ·
- Category
- Support
Technical Support Associate
Sobre el rol
Buscamos un/a Technical Support Associate para brindar soporte técnico Nivel 1 y Nivel 2 a usuarios corporativos, contribuyendo a la continuidad operativa del negocio y garantizando una excelente experiencia de servicio.
La posición tendrá un rol clave en la resolución de incidentes, soporte a usuarios, gestión de equipos corporativos y participación en iniciativas de mejora tecnológica dentro de un entorno dinámico y de alto volumen.
Principales responsabilidades
- Gestionar y resolver incidentes y requerimientos de soporte Nivel 1 y Nivel 2.
- Brindar soporte sobre Microsoft 365, Entra ID (Azure AD), Intune y Citrix.
- Diagnosticar y solucionar problemas de hardware, software y conectividad.
- Ejecutar procesos de onboarding y offboarding técnico de usuarios.
- Configurar, actualizar y dar soporte a dispositivos corporativos.
- Gestionar tickets mediante herramientas ITSM asegurando el cumplimiento de SLA.
- Mantener actualizado el inventario de activos IT.
- Documentar procedimientos, incidentes y soluciones.
- Colaborar con equipos de Infraestructura, Redes y Seguridad.
- Participar en proyectos de actualización y renovación tecnológica.
Requisitos (excluyentes)
- 2 a 4 años de experiencia en soporte IT Nivel 1 / Nivel 2.
- Experiencia en entornos corporativos brindando soporte a usuarios finales.
- Conocimientos de:
- Microsoft 365
- Entra ID (Azure AD)
- Intune / Company Portal
- Windows en entornos corporativos
- Conocimientos básicos/intermedios de redes (IP, DNS, conectividad).
- Experiencia utilizando herramientas de gestión de tickets.
- Experiencia en gestión de equipos e inventario IT.
- Inglés intermedio (lectura, escritura y comunicación técnica).
Deseables
- Experiencia con ServiceNow.
- Conocimientos de PowerShell.
- Experiencia en entornos híbridos (on-premise y cloud).
- Conocimientos de automatización o herramientas de IA aplicadas a IT.
Competencias
- Orientación al cliente interno.
- Resolución de problemas y pensamiento analítico.
- Organización y priorización de tareas.
- Trabajo en equipo.
- Adaptabilidad y proactividad.
- Capacidad para desenvolverse en entornos de alta demanda.
Modalidad de trabajo
- Esquema híbrido: 4 días presenciales y 1 remoto.
- Disponibilidad para trabajar de Lunes a Viernes en la franja horaria de 08 a 17hs o 10 a 19js hs, (a convenir)
Helping People Thrive in a Connected World
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What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.
Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.
AI and Biometric Usage
Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video.
Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.
Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.
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