Technical Support Analyst

This is an exciting opportunity to join GS1 Australia’s Technical Services team, where you will play a key role in ensuring the reliability, performance, and ongoing enhancement of critical business applications. Working closely with internal teams, members, and technology providers, you will investigate technical issues, monitor system performance, support software releases, and help deliver reliable, high-quality systems that underpin our services.

You will be involved in a broad range of technical and business activities, including system monitoring, incident investigation, user acceptance testing (UAT), requirements gathering, deployment support, and documentation. Your work will help ensure business critical applications continue to deliver exceptional service while supporting continuous improvement across the organisation.

Examples of key responsibilities include, but are not limited to:

• Provide technical support for business-critical applications, investigating system issues, coordinating resolutions with technology partners and ensuring members and stakeholders are kept informed.
• Monitor system performance, proactively identify and escalate incidents and communicate service impacts to minimise disruption.
• Support the delivery of system enhancements and releases by coordinating User Acceptance Testing (UAT), validating solutions, and assisting with production deployments and go-live activities.
• Partner with business stakeholders to gather requirements, assess system impacts, and translate business needs into change requests and user stories.
• Develop and maintain technical documentation, test scripts, release notes, and user guides to support successful system implementation and user adoption.
• Collaborate with internal teams and external technology providers to continuously improve system performance, customer outcomes, and business processes.

Who you are…

Our ideal candidate is a proactive and analytical problem solver who enjoys working across both technical and business environments. You have strong attention to detail, enjoy investigating issues, and thrive in a collaborative team where no two days are the same. You are equally comfortable supporting operational systems, contributing to projects, and working with a broad range of stakeholders to achieve successful outcomes.

Additionally, our successful candidate will demonstrate:

• Experience supporting business-critical applications, including investigating and resolving technical issues.
• Experience participating in User Acceptance Testing (UAT), software implementations, or production deployments.
• Strong analytical and problem-solving skills, with the ability to gather requirements and translate business needs into practical solutions.
• Excellent communication and stakeholder management skills, with the ability to build strong relationships across technical and business teams.
• Experience in preparing technical documentation, user guides, or system specifications, with exposure to Jira or similar service management platforms being highly regarded.
• A proactive, organised, and member-focused approach, with the ability to manage competing priorities and contribute to continuous improvement initiatives.

The team…

You will be joining a collaborative and supportive Technical Services team that plays an important role in maintaining and enhancing the systems our members rely on every day. We value teamwork, knowledge sharing, continuous improvement and delivering exceptional service. This role offers the opportunity to broaden your technical expertise, work closely with experienced professionals and technology partners, and contribute to projects that make a real impact across the organisation.

About us…

We’re a not-for-profit organisation that develops and maintains the most widely used global standards for efficient business communication. GS1 Australia is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We recognise that our employees are our greatest resource and our most valuable asset, and we have a strong commitment to promoting a collaborative, passionate, inclusive, and caring working environment.

What we offer:

• 17.5% Annual Leave loading paid in a lump sum at Christmas.
• Purchased leave programs.
• Reward & Recognition and Health & Wellbeing programs.
• Employee funded paid parental leave.
• Paid birthday leave, corporate leave and volunteer leave.
• Learning and development opportunities.
• Employee Assistance Program (EAP).
• Regular company-wide social events, virtual and F2F and an active social club.

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