Technical Support
ALPHATRON MARINE SYSTEMS PTE. LTD. · Singapore ·
- Category
- Support
Technical Support
- Provide first-level technical support to customers, dealers, Service Engineers, and internal teams.
- Assist in troubleshooting equipment and system issues, escalating complex matters to the Technical Team Leader or Technical Manager when required.
- Support technical inquiries related to products, services, maintenance, and repairs.
- Assist with onboard vessel attendance, site visits, equipment inspections, testing, and commissioning activities when required.
Technical Documentation & Communication
- Maintain and update technical records, service bulletins, manuals, and work instructions.
- Distribute technical updates and manufacturer service bulletins to relevant stakeholders.
- Prepare technical reports, service documentation, and maintenance records.
- Ensure technical information is accurately documented and filed.
Workshop & Equipment Support
- Assist with inspection, testing, repair, and maintenance of defective equipment and spare parts.
- Support the maintenance and calibration control of test equipment.
- Ensure tools, equipment, and work areas are maintained in a safe and orderly condition.
Customer & Dealer Support
- Respond to technical inquiries from customers and dealers promptly and professionally.
- Coordinate with Service Coordinators and Service Engineers to support service delivery.
- Escalate unresolved technical issues to the Technical Team Leader or Technical Manager.
Quality, Compliance & Safety
- Comply with company policies, manufacturer requirements, and applicable regulations.
- Support compliance with ISO 9001:2015 and ISO 45001:2018 requirements.
- Follow safe work practices and participate in safety initiatives and training.
- Report quality, technical, and safety concerns promptly.
Other Duties
- Perform ad hoc duties and projects assigned by Management.