Technical Solutions Engineer (FDE)

At Factorial, we’re looking for a Technical Solutions Engineer or how we called internally a Forward Deployed Engineer (FDE) to help our largest and most complex customers succeed from late-stage pre-sales all the way through onboarding and production adoption 🚀

The Role ✨

We’re hiring a Forward Deployed Engineer (FDE) within Customer Experience. You’ll be the technical point of contact for enterprise and strategic accounts, partnering closely with Product, Engineering, Security, Data, Partnerships, and Sales to remove technical blockers and drive a smooth path to go-live.

This is not just an integration role. Think “customer engineering”: you’ll solve a broad set of technical challenges that may block implementation and adoption, spanning APIs and product knowledge.

What You’ll Be Doing

As a Forward Deployed Engineer at Factorial, you will:

Own the end-to-end technical workstream for enterprise accounts

• Lead technical discovery, workshops, and solution design sessions with both technical and business stakeholders.

• Translate requirements into an executable delivery plan: scope, risks, dependencies, milestones, and acceptance criteria.

• Guide technical onboarding end-to-end: advanced configuration, data onboarding, integrations where applicable, testing, validation, and go-live.

• Act as the escalation owner for complex technical blockers, driving resolution end-to-end.

Solve complex technical problems hands-on

• Investigate and diagnose difficult issues

• Analyze product behavior in real customer scenarios

• Use logs, data, and operational signals to narrow down problems and reduce time-to-resolution.

• Build lightweight tools when needed (scripts, validators, queries, utilities) for migrations, reconciliation, data cleanup, or verification.
  

What We’re Looking For

You’re likely a great fit if you:

• Have 3–5 years of experience in technical consulting, implementations, solutions engineering, customer engineering, advanced support, or professional services in a SaaS environment.

• Have an engineering mindset and can go deep when needed (debugging, data investigation, scripting) while also leading customer conversations with confidence.

• Have proven delivery management skills:

  • You’ve worked with sprints or similar execution cadences.

  • You’re comfortable using Jira (or equivalent) for planning and tracking.

  • You can manage dependencies, risks, and stakeholder communication effectively.

• Bring strong troubleshooting fundamentals: root-cause analysis, mitigation design, and incident communication.

• Have hands-on knowledge in at least two of the areas below (and are excited to learn the rest):

  • APIs and integrations

  • Data management and migration.

  • Identity and access

• Are comfortable operating with enterprise customers:

  • Confident in meetings with senior customer stakeholders, including occasional in-person sessions.

  • Skilled at managing scope, risks, and expectations in high-stakes contexts.

  • Able to document and explain trade-offs clearly.

• Thrive with autonomy and ownership: you prioritize well, keep momentum, and coordinate across multiple teams.

• Speak fluent English and Spanish
  

Bonus Points if You

• Have experience with enterprise security processes (security questionnaires, reviews, change windows).

• Are familiar with cloud concepts (Azure or equivalent) and observability tooling (logs, metrics).

• Have worked in HR tech, payroll, time tracking, identity, or other complex B2B domains.

• Have experience in fast-paced environments where ambiguity and change are constant.

How We Work 🏢

• Office-first in Barcelona & Madrid, with 20% remote flexibility

• A people-first, high-trust culture built on radical candor and ownership

• A multicultural team (40+ nationalities) building the next generation of business management software

About us 🚀

Factorial is the AI for Business that knows companies, connects how work happens across the business, and turns that context into action.

Founded in Barcelona in 2016, we now have +1,700 employees serving more than 16,000 companies across 112 countries.

Factorial started with a simple idea: companies were spending too much time managing processes and not enough time doing the work they were hired to do: their best work.

But as companies grow, work gets more disconnected. More people, more tools, more information, and more time spent connecting the dots. Generic AI can answer questions, but it doesn’t know your company. Every time, you have to give it the context.

Factorial is different. Because it’s inside the company, it already knows how it works, including its people, processes, policies, and data. So you can ask it to do real work, from screening candidates and managing expenses to answering questions and creating reports.

AI isn’t the goal. Giving people back their time is.

When work changes, so do we.

Our Values 🫀

• We own it: We take responsibility for every project. We make decisions, not excuses.

• We learn and teach: We're dedicated to learning something new every day and, above all, share it.

• We partner: Every decision is a team decision. We trust each other.

• We grow fast: We act fast. We think that the worst mistake is not learning from them.

• We believe in diverse talent: We welcome applicants from all backgrounds and strongly encourage people of diverse experiences and identities to apply.

• We believe in inclusion: We are committed to equal opportunities and actively promote workplace inclusion of people with disabilities. If you would like to learn more about our inclusive recruitment processes, you are welcome to indicate so optionally and we will share additional information with you.

Perks of being part of our team💆

We care about people and we also offer a lot of benefits for employees:

• High growth, multicultural and friendly environment 🫱🏽‍🫲🏿

• Competitive ESOP plan 📈

• Alan as private health insurance 🩺

• Healthy life with Wellhub (Gyms, pools, outdoor classes) 🧘🏽‍♀️

• Save expenses with Cobee 💰

• Language classes 👩🏽‍🏫

• Breakfast in the office and organic fruit 🍏

• Nora discounts 🍱

• Free caffeine and theine ☕

• Pet Friendly 🐕