Technical Solutions Engineer
Arista Networks · Shannon, CE, ie ·
- Category
- Solutions engineering
- Experience
- 1+ years
- Company size
- 1000+
Arista Networks · Shannon, CE, ie ·
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Copart · IN Hyderabad
A Tier-3-level support engineer at Arista Networks who troubleshoots customer issues across all Arista products and the networking protocols in EOS, working directly with customers and internal software/hardware teams and recreating problems in a dedicated lab. Core focus: networking protocols (BGP, OSPF, MPLS, etc.), Linux, and packet analysis tools like Wireshark and tcpdump.
Who You'll Work With
Going far beyond the standard call centre or tiered support position, the Technical Solutions Engineer at Arista Networks is a top level engineer, equivalent to a Tier 3 or Escalation Engineer in most support organizations.
The TSE works in a non-silo environment, supporting all of Arista’s products and the many network protocols and features covered by EOS. He or she will work directly with both the customer and (when needed) the software and hardware development teams. The TSE team also performs all their own recreates in a dedicated lab environment.
Giving customers direct access to a high-level engineer streamlines the support process and raises customer satisfaction.
What You'll Do
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New Era Technology · India (Remote)