Technical Solution Consultant
MORGAN MCKINLEY PTE. LTD. · Singapore ·
- Employment
- Contract
- Category
- Solutions engineering
- Experience
- 3+ years
The Technical Solution Consultant acts as a primary technical contact for advertising clients, troubleshooting ad product implementations and providing strategic guidance. The role requires expertise in adtech, web technologies, and SQL to support sales teams and resolve technical issues.
Our client is a leading MultiTech social media company. This is a 12 month contract role.
Job Responsibilities:
- Serve as the primary technical contact for our clients and internal teams, ensuring seamless communication and support.
- Develop deep expertise in our advertising solutions, providing strategic consultation to clients on best practices and customized setups.
- Troubleshoot and resolve technical issues related to the implementation and optimization of company’s advertising products, including signals, measurement, and delivery.
- Collaborate closely with Sales teams to address client challenges, prioritize technical support tasks, and develop tailored market or vertical-specific plans.
- Support Customer Success Managers (CSMs) by assisting advertisers facing technical difficulties, providing expert troubleshooting and guidance.
- Manage a high volume of support cases, focusing on customer satisfaction (CSAT), resolution speed, and case-related KPIs.
- Act as the technical support resource for Client Solutions Managers, Account Managers, and Partner Managers.
- Handle inbound requests from the sales team across all company's Ads products, covering both in-market and scaled markets.
- Participate in weekly team sharing sessions to discuss learnings, troubleshoot complex issues, and improve collective knowledge.
Job Requirements:
- Bachelor’s degree in Marketing, Computer Science, or a related field.
- 3+ years of experience in Digital Advertising and/or Technology industries.
- Solid understanding of the Advertising Technology ecosystem.
- Proven ability to communicate technical concepts effectively to non-technical audiences.
- Hands-on experience troubleshooting advertising technologies such as pixels, ad servers, auctions, and delivery mechanisms.
- Working knowledge of web technologies including HTML, CSS, JavaScript, and HTTP protocols.
- Experience working with SQL databases and RESTful APIs.
- Should have good communication and stakeholder management skills.
If you are keen on this excitingopportunity, kindly ‘Apply Now’.
*Referrals are greatly appreciated*
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Morgan McKinley Pte Ltd
Ramitha Ravindran
EA Licence No: 11C5502
EA Registration No. R1765539