Technical Services Consultant

Lead and manage connectivity and access efforts throughout implementation projects (Allowed Listing/whitelisting, SSO via SAML 2.0, and credentialing for SFTP, VPN, and database access)

Lead requirements and technical discussions in front of clients, covering technical specifications, business process review and impact, ETL processes, and solution design

Provide technical guidance and support to staff and clients, acting as the technical liaison who translates specifications between business and technical stakeholders

Review and analyze data integrations for validity and quality, identifying issues and recommending remediation

Communicate clearly with the Technical Services Lead and Project Manager regarding prioritization, capacity, status, and blockers

Learn and master the product portfolio, building deep knowledge of offerings and functionality

Support product troubleshooting and issue triage across implementation and production clients

Provide technical services to Product Management and Client Support as needed to resolve complex client issues

Complete assigned development tasks as needed to support delivery commitments

Perform other related duties as assigned to meet the ongoing needs of the organization

• BS in Computer Science / Engineering or equivalent relevant work experience
• Significant client technical consulting experience, including analysis, design, and support of integrations and/or software
• Experience with B2B data integrations, including ETL and Web Services
• Working experience with SQL, SQL Server, XML, schemas, relational databases, Atlassian Jira/Confluence, and Microsoft SharePoint/Teams/Word/Excel
• Experience leading business and technical discussions to analyze and determine solution design, processes, and requirements
• Experience whiteboarding solutions collaboratively in front of a group of business and technical stakeholders
• Experience across a broad range of technologies and platforms, with a proven ability to quickly learn and adapt to new frameworks, platforms, systems, and technologies
• Strong analysis, problem solving, and critical thinking skills in dynamic, fast-moving environments
• Excellent verbal and written communication skills, with the ability to engage executives, managers, developers, and subject matter experts

We offer:

• High ownership, flexibility, and impact in a fast-moving environment
• Opportunity to work across multiple products, industries, and technologies
• Growth pathways across engineering, product, operations, and leadership
• Competitive salary and flexible remote work environment