Technical Services Analyst
Madiff · Warsaw, Poland ·
The Business Technical Services Analyst I will play a vital role in supporting our clients’ business processes and ensuring the technical success of their operations. The role involves client requirement analysis, API testing, and cross-functional collaboration to deliver seamless service and resolve issues promptly while meeting both technical and business needs.
Main Resposibilities:
Client Relationship Management:
- Build and maintain long-term relationships with assigned clients.
- Act as the primary point of contact for clients.
Technical and Business Support:
- Understand client business processes and translate their requirements into technical specifications.
- Document client requirements and coordinate sign-offs for clarity and accuracy.
Governance and SLA Compliance:
- Monitor and ensure adherence to service-level agreements (SLAs).
- Identify and address revenue opportunities during client engagements.
Cross-Functional Collaboration:
- Work with service desks, compliance, and project teams to support smooth release management.
- Prevent disruptions in client operations by coordinating with relevant stakeholders.
Technical Support:
- Provide 24/7 first-line service desk support when required.
- Offer end-to-end technical assistance for assigned accounts.
Requirements
- Education: Bachelor’s Degree in IT or a related field (Master’s preferred).
- Experience: Minimum 1–2 years of relevant experience (3–4 years preferred).
- Technical Skills: Familiarity with financial services software and API tools like Postman.
- Knowledge of Oracle PL/SQL, C/C++, or VB.NET is advantageous.
- ITIL or PMP certification is a plus.
Benefits
- Solid, competitive salary.
- Work in multilingual, multinational and multicultural environment on international projects
- Medical care