Technical Service Representative

Looking for a role that challenges you while making an impact on products people use every day?

IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences, we deliver sustainable innovations that elevate everyday products.

Health & Biosciences: Channeling our passion for nature and bioscience into sustainable, life enhancing technologies that power innovative solutions across healthcare, food, consumer and industrial markets.

The role is based in Mumbai, India (Remote role). Be part of a motivated, passionate, and open-minded team where together we can achieve greatness and make a real impact. Your potential is our inspiration.

Where You’ll Make a Difference

• Conduct trials at our customers plants to demonstrate Value Proposition of our enzymatic solutions.

• Provide and demonstrate cost benefit to secure business by working closely with the Sales Managers.

• Lead Troubleshooting activities at plants to support customer expectations.

• Build strong connection and business relationships across all levels with our customers.

• Lead Technical part to customize solutions for commercial launches.

• Proactively work with various internal stake holders such as Sales Managers, Application team and Channel Partner to provide optimized solutions to meet customer expectations.

• Support Sales Team in developing Key Account Plans and execution.

• Provide feedback to Application team regarding current and future needs/expectations of customers in the market, to help Application team to develop new products to stay ahead of the curve.

• Create future market scenarios to identify current and future customer needs leading to New product and Application opportunities.

What you will need to be successful

• Master’s or Bachelor’s Degree in Alcohol Technology, Chemical Engineering, Chemistry or any other relevant discipline.

• Minimum 6-10 years of experience in Technical Services, R&D, Application role in Fermentation Alcohol Industry.

• Strong knowledge of Grain Alcohol industry.

• Thorough understanding of Grain Alcohol manufacturing process and plants.

• Aptitude to assimilate data & perform analysis to create scenarios, ability to develop new approaches to test solution, comfortable in asking questions.

• Excellent negotiation and customer relationship management skill.

• Demonstrated ability to work in matrix environment with different business leaders and cross functional teams.

• Excellent English communication and presentation skills.

• Willingness to travel extensively, at least 50% within India.

How Would You Stand Out?

• ​Knowledge of the Carbohydrate Processing industry will be an added advantage.

• Meticulous, self-driven, tolerance for ambiguity.

• Flexible approach to realign with the changing needs of organization as well as customers.

Why Choose Us?

• Multinational and supporting environment

• Health insurance

• Training opportunities

• Learning and development programs

We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.

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